Thank you for your feedback, Phyllis. If you have any questions about your Plan’s coverages or if you would like to file a claim, please contact us at [email protected] and one of our Customer Service Representatives can assist you.
Generali was wonderful. I fell and fractured my pelvis on the first day of my trip. They were quick to respond to my call for help and when I was released from the hospital they made all the arrangements to get me home. The arrangements were from the hospital to and through the airports and from my final airport to my home. I would definitely use them again and highly recommend them to others. They even covered the expenses of my traveling companion to help see me home.
Leah D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We appreciate your feedback! Our travel assistance line is available 24/7/365, to provide emergency assistance to our travelers, and we are pleased to hear that they met your expectations.
i tried making a claim because the airline delayed our baggage and caused us to miss our flight but when i tried making a claim the woman i was assigned took hours to get back to me with new flight times and the prices were bad too.
Caroline T. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
You can start a claim online by following this link, https://generalitravel.com/claims.
If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at [email protected] and one of our dedicated customer service team members will be happy to assist you.
We purchased trip insurance and fortunately did not require its use. Insurance is for peace of mind and emergencies. The purchase was easy. The policy provided one less thing to worry about.
Samuel Y. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Unfortunately our trip was canceled due to the wildfires in Canada. Our tour company gave us full credit and Generali also extended credit for insurance on a future trip. Very satisfied.
Charles C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I had not heard about nor purchased travel insurance from you before. I was impressed by the length of time you had been in business and by the reasonable cost of the plan. The next time we need coverage, I will be strongly looking to your company.
Keith H. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thanks so much. If you should have any questions we have a dedicated customer service team who can help you understand all our Plans and explain the services available for use even before your trip. Just give us a call at 800-348-9505.
Since we did not file a claim, cannot comment on that aspect but we were happy with the stated coverage. Appreciated the email updates with phone number contact before our trip.
Michael O. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.