Travel Insurance Reviews for Generali Global Assistance

It has taken over three months to get a claim to Generali approved. I sent them all the information and then they wanted more. I tried contacting them many times leaving messages to the agent assigned to my claim to find out what other information they needed and never got a response. I finally had to get Sally from insuremytrip to help me get through to Generali After another 3 weeks they approved my claim. All this was unacceptable

My wife broke her ankle and we were not able to take the trip per doctor’s orders. We first submitted a claim on 5/15 on the eclairs system. I called 2 weeks later for claim status and was told they didn’t receive the claim even though their system says “submitted”. I resubmitted the claim on 5/30. It is now 7/20 and the system status is still submitted. I have called several times. The first time a customer service rep left a message for the claims rep to call me. I did not receive a return call. I called a week later and asked for the claims rep’s extension and left a message. Still no return call. I called another week later and left a message and still no return call. I called this past Monday and found out my claims rep was no longer with the company. I was putt in contact with my new claims rep who called me back and said she was unable to work the claim due to upper management reviewing it. This is gone way too long.