The trip included a
cruise
tour
C&F Travel Insured International
FlexiPAX
We had to cancel one leg of a long trip at the last minute because of extreme 50-year flooding in a region of Thailand. We were able to get partial refunds from the airline and hotel. We submitted the non-refundable costs as travel interruption costs under the C&F Travel Insured plan.
We were able to reach the Emergency Assistance line from Thailand without any problems, When we had claim processing questions we were able to reach C&F agents on the phone quickly. Only negative on the claim process is the difficulty in uploading documents - the claim website simply doesn't work well. They offered to take documents by e-mail - recommend that you use that option if you have any problems with uploading.
We recompiled documents and submitted them via e-mail. This was a relatively simple claim so there weren't any issues. The claim was processed and approved in 4 days (including weekend).
I was impressed with the accessibility of the agents and speed of their response once we were able to get documents to them.
We were able to reach the Emergency Assistance line from Thailand without any problems, When we had claim processing questions we were able to reach C&F agents on the phone quickly. Only negative on the claim process is the difficulty in uploading documents - the claim website simply doesn't work well. They offered to take documents by e-mail - recommend that you use that option if you have any problems with uploading.
We recompiled documents and submitted them via e-mail. This was a relatively simple claim so there weren't any issues. The claim was processed and approved in 4 days (including weekend).
I was impressed with the accessibility of the agents and speed of their response once we were able to get documents to them.
Clayton D. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
FlexiPAX
Did not need the insurance but nice to know I had it.
Ira M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
FlexiPAX
I'm buying insurance for traveling from this company about 15 years.
So far this is the best insurance for traveling, good price , fast customer service,
I recommend this insurance!!
So far this is the best insurance for traveling, good price , fast customer service,
I recommend this insurance!!
Alex G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
FlexiPAX
This was recommended by a friend.
Frank M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
FlexiPAX
Filed claim on Sept. 23, 2024 received check for correct payment on Oct 29, 2024. Did have to call with questions a couple of times, short wait time to speak to a representative.
Michelyn H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
FlexiPAX
Nice easy process to purchase the policy.
Anne L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
FlexiPAX
I will definitely use again.
Audrey J. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
FlexiPAX
SEAMLESS!
Alisha J. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
FlexiPAX
This is a wonderful way to get piece of mind should someone get very sick while out of the country.
Angela B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
FlexiPAX
I wanted the comfort of knowing that we had insurance for any health care needs while away from the USA. The cost and coverage was what we needed. I am glad we did not need to file a claim.
Rebecca E. would
recommend this plan to a friend or relative.