The trip included a
cruise
TravelSafe
Basic
Every encounter with the staff was great and they were very accomodating. I only encountered a little bit of difficulty when I had to add a few days to the end of my trip for coverage. It just seemed it was difficult for the phone representative to find the right carrier of my insurance. But once he did everything was fine. I would definitely recommend this company.
Shannon K. would
recommend this plan to a friend or relative.
TravelSafe
Classic
I was so impressed by the amount of help I received picking the right plan! I will most definitely use them again.
Ronald S. would
recommend this plan to a friend or relative.
The trip included a
tour
TravelSafe
Classic
Affordable and a necessity
Charles D. would
recommend this plan to a friend or relative.
TravelSafe
Classic
Fortunately, did not have to use the insurance but was glad to know I was covered while out of the country.
Rebecca P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
TravelSafe
Classic
The proof of a plan is what happened when you need it, not just when you purchase it and don't have a claim. I feel this plan is too costly. It appeared to cover our major concerns for travel but again the proof is in what happens when you need it. I accidentally called the Claim phone number last year when I had a question and the representative had an attitude of being irritated to be bothered -- instead of wanting to help me, she wanted to make it difficult -- it was like I feared it would be and when she realised I had just called the wrong number with a general question, she still maintained her "you're getting little to no help from me" attitude. I hope she was the exception but how would anyone know?
Nancy M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
TravelSafe
Basic
Great protection at a reasonable price "just in case" something happens. Staff was very helpful as well.
Marc R. would
recommend this plan to a friend or relative.
TravelSafe
Classic
I didn't have to use the policy, thank goodness. The customer care representative who helped me decide on a plan was very helpful in my decision.
Marilouise K. would
recommend this plan to a friend or relative.
The trip included a
cruise
TravelSafe
Classic
Too expensive I thought
Robert H. would
recommend this plan to a friend or relative.
-
Carol
Thank you for submitting your review.
The policy premiums are based on the age of the travelers, length of trip and cost of trip. Please also keep in mind that you selected a TravelSafe Classic plan which provides as much as 100,000 USD in primary medical and 1,000,000 USD in emergency medical evacuation per person along with the preexisting condition waiver.
In the future, you may wish to call us to compare the various plans prior to purchase. Please feel free to call us at 800-487-4722 if you have any questions or concerns.Jun 14,2018
The trip included a
cruise
tour
TravelSafe
Classic
I thought 5 months was too long to receive my claim money.
Paul F. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
-
Carol
Dear Paul,
Thank you for providing us with honest feedback. Learning about the individual experiences of our travelers helps us better shape our products and services. You are correct – 5 months is too long for a claim to be paid, and we are very sorry this has been your experience.
We are working on improving our claims process with our claims administrator, Trip Mate, so we can pay claims in a timely manner. Hopefully this one experience hasn’t prevented you from using us in the future.
Sincerely,
Amanda Hand
Marketer
Team TravelSafeJun 13,2018
TravelSafe
Classic
Didn't have a claim so I don't know if the plan works or not.
Gary J. would
recommend this plan to a friend or relative.
Since the company is diligently working to improve your claim experience, TravelSafe has reviewed your phone call with their Trip Mate team. Here is their response.
----------------------------
Dear Nancy,
Thank you for reaching out and providing TravelSafe with feedback regarding your claim. We apologize for the delay you’ve experienced. In order for a claim to be processed, we must receive all necessary documentation. In this case, we were missing the necessary claims forms from you. However our Claims Administrator, Trip Mate, should have notified you of this issue much sooner. For that, we apologize and would like to resolve your claim as soon as possible.
Once we receive the necessary claims forms from you, we will work to expedite processing. “Again, we are sincerely sorry for the inconvenience and will work hard to earn your business in the future.
Sincerely,
Amanda with Team TravelSafe