Travel Insurance Reviews for AIG Travel

Exceptional service by AIG. Claims process was hassle free. It took less than 10 minutes to file the claim & got the refund within three days.

Called them while away and injured and they found medical care for me right away and continued calling to check on me and make sure I didn't need anything else. They also worked with the hospital directly so I did not have to pay out of pocket. I travel a lot and will always use them

we had a cruise planed for over a year! a few days before my wife got real sick. we had to cancel!
we always buy insurance and this is the first time we had to use it. i was really worried that we would be shorted or have a long process to do the claim.
i was really happy with the process and the short time that i received my check.
i will always use this company everytime we travel!

I was very pleased. Did not anticipate needing insurance.. we filed a claim and had a. No hassle rapid response. Very quick payment

Top notch

We bought the Insure My Trip to cover the possibility that one of us might be too ill to make the trip. I noticed that there was a small amount of medical insurance but who cares. On our arrival in Wengen the roads and side walks were icy. I'll be careful. But I was not careful enough. My feet went out from under me and my head went back. When my head hit the pavement I was knocked out. My son woke me up. That son called our other son, a RN in an emergency room. "Get him to a Doctor.", he said. I was hospitalized over night. My wife brought the AIG information with us. She called AIG to report the accident.
From that point on AIG kept in contact with us, offering help at all points of my recovery. That $10,000 of medical insurance became a life saver. I filled a claim with AIG yesterday, January 19. All my medical costs were covered. That saved us from a very difficult situation.
The $10,000 turned out to cover all our costs in this accident. However, costs could have been much greater. I will insure future trips for much more than the minimum.
Thank you AIG. I feel that, "WE WERE IN VERY GOOD HANDS.".
I KNOW, I KNOW, WRONG COMPANY.

I didn't file a claim for reimbursement, but I did use AIG Travel Travel Guard when my luggage was delayed for 4 days during my trip. While the airline was slow to respond and confusing to deal with, AIG Travel was prompt, capable, and kind. I felt much more confident after contacting your representatives, and I credit your efforts with getting my luggage back to me, just in time for the second leg of my trip!

AIG's customer service was great. They were knowledgeable, helpful, and always available when I had questions. The claim was processed in a timely manner, even though it was over the holidays. I definitely recommend this plan!

I like using Insure My Trip because it's easy to use and the experience is always improving. It's easy to compare policies. While on my cruise, I had to visit the ship's doctor so I made sure I got the paperwork and completed the AIG form. After completing the claim form online and submitting the paperwork, I received a courtesy from my claims person. I did not hear anything after 30 days, so I sent an email to the claims person. It was never answered. However after calling, I got another claims person who checked their records and saw that it was a straight forward claim and processed it. He was in contact with me via email regarding the status of the claim, and I received a check shortly thereafter. I have no idea what happened to the first claim person or why or if she dropped the ball. I'm just glad that someone stepped up to the plate and took over.

I have used TravelGuard 13 times for foreign travel in the last 12 years. Until now, I have never needed to file a claim. On this trip, American cancelled my flight to London and booked me on another flight, arriving 4 hours late, causing me to miss my connecting flight at LHR. I had to book a later flight on British Airways, which set me back several hundred dollars (unexpectedly). I filed a claim in late September 2016 when I got back. It took about 2 months for the claim to be processed, but it was handled correctly and I was reimbursed. Definitely recommend Travel Guard Gold.

Silly me. I thought my $460 purchase would cover the flight cancellation resulting in the loss of pre-paid, non-refundable costs for hotel and tours for my covered trip. But, the cancellation was mechanical and not a "named hurricane" (in CA?). My fault for not reading the policy carefully...so buyer beware.