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The trip included a
tour
Generali Global Assistance
Standard
i submitted a claim and was asked for all sorts of documentation. finally was assigned a claims adjuster who was not responsive and didn't return calls. after 3 months, finally got in touch with someone who seemed capable and was told my policy didn't cover cancellation. why did it take 3 months to get that information?
KAREN H. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Angie
Thank you for sharing your feedback with us, Karen. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. Please feel free to reach out to us at (800) 348-9505 or via email at [email protected] any additional questions or concerns.Jan 11,2024
The trip included a
tour
Generali Global Assistance
Standard
CSA handled my claim for delayed baggage very efficiently. The check was in mail within a day from my filing of the claim.
Unfortunately, the CSA "economy" travel protection plan I bought in November 2016 is no longer available at the time of this writing (April 2017) for my current booking of a trip to Thailand in January 2018.
Unfortunately, the CSA "economy" travel protection plan I bought in November 2016 is no longer available at the time of this writing (April 2017) for my current booking of a trip to Thailand in January 2018.
Stanislav P. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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