Travel Insurance Reviews for John Hancock Insurance Agency, Inc.

This was my first experience purchasing trip insurance and they made it a breeze. I had to call and speak with a representative who thoroughly explained everything to me. She then emailed me my options so that I could do further research. I was able to purchase a plan that worked best for me. I did end up filing a claim with John Hancock Insurance, and they walked me through everything step by step. It took a bit to get the claim resolved, but it was not outside of the time frame they had given me. I highly recommend this company!

We were forced to cancel our trip due to a medical emergency. John Hancock promptly reimbursed us for all costs. We were very satisfied with their service.

We had a cancelled flight resulting in an over-night stay and two meals in Chicago. With one phone call, "Miguel" pleasantly explained my coverage, how to submit the claim, and, although telling me the claim form was on their website, promptly emailed it to me. Submission of the claim was easy enough and I received a full reimbursement check about 2 weeks later. I was very pleased with the pleasant and prompt service.
Attention other reviewers...If you did not submit a claim, your review is unnecessary! Saying, "Coverage looks good," or anything like that, gives no evidence of their service! Save space for folks who actually required assistance.

Great plan and coverage. Always purchase this plan for travel. Very prompt claims processing and great customer service, especially important when you need them for help.

Great plan. Very smooth and easy claim process. Definitely recommended.

Got caught in hurricane Sandy while on West Coast; was delayed 3 days getting back home; had to submit a letter from airline carrier stating that our flight was canceled, although with minimal checking, one could find out the entire airport was closed. Kind of a pain, but I guess I understand from where the insurance carrier was coming from.