Travel Insurance Reviews for Nationwide

I bought a policy with Nationwide for my trip within the United States. The trip went smoothly until we started home. Our connecting flight out of Dallas was canceled due to a hurricane affecting Florida airports. My husband and I had to stay in Dallas for two nights. The agent I spoke to on the phone about making a claim was helpful. I sent receipts and verification via email and they always acknowledged receipt. They quickly let me know what else they needed, and about three weeks later I received a check for my delay costs. I would recommend this company.

Too many claim officers work on one claim and the right information is not downloaded in their case file. The claim takes too long to process for a refund.

Buying the insurance was a waste of money. I couldn't get a refund. Never again.

Had to cancel my trip a month before, got nothing back from the insurance

We had to cancel our trip for medical reasons. We filed a claim, which was handled expeditiously. It took a while to gather the needed documents and to make sure everything was correct on my end. I was pleasantly surprise, actually shocked,
to receive a check in about three weeks.

The process took 3mos to resolve and was straight forward for "trip interruption”. After submitting the claim I received 2 more emails requesting the same information again or information that was not germane to "trip interruption”. Medical bills associated with the reason for the "trip interruption" were under my medical insurance. Nationwide would have been secondary IF I had claimed medical - which I did not. It took a phone call to raise a flag that I had no additional info that I hadn’t already provided for “trip interruption”. IMHO the process is too onerous to the point of hoping I would just give up. In the end, I received the EOB’s and checks for “trip interruption” that resulted from me suffering a concussion that required 10 staples in the back of my head in the ER and a 2nd ER visit a day later, after I arrived home due to worsening/related medical issues and not being able to complete the last 5 days of an 11 day tour.

the far fact that I could not talk with a person in claims is absolutely stupid.

I submitted a claim for our trip because I was injured on the journey AND our flight home was canceled.
We had medical bills and additional flight and hotel bills incurred due to the cancellation. Nationwide has fought me every step of the way, requesting the same documentation OVER AND OVER, they don't want to pay the claim and I will NEVER use them again.

I submitted a claim for a trip delay, caused by American Airlines. We had to spend an extra night in a hotel and pay more for our car rental and meals. Nationwide covered our expenses.

My plane was delayed by weather and I missed a part of my tour in Nashville. I was disappointed that the insurance did not cover the tour that I missed that was not my fault.