Travel Insurance Reviews for John Hancock Insurance Agency, Inc.

So glad we had this coverage during Hurricane season! Process of filing a claim was less painful that anticipated and communication was great.

This place is a total scam. You sell policies based on comparison summaries, which grossly mischaracterize the coverage. For instance, apparently cancelled flights are only covered if the destination airport ceases ALL operations for 48 Hours. WHEN IN MODERN HISTORY HAS THAT EVER HAPPENED? Of course that is not what people think when they read your summary that says "we'll cover your cancelled flight". Total scam. TBD if we file a complaint with our state insurance board.

Overall, the claim process was easier than I expected. Besides having to send a few documents more than once, there were no issues. The servicer has a secure website that allows documents to be uploaded, rather than sending them insecurely via e-mail, or cumbersomely via fax.

If you take nothing else away from this review, please know that you DO NOT want to purchase travel insurance from this particular company. I had a trip planned in Spring 2022 which was canceled by the trip organizer. I ended up getting most of my money back from the organizer, except for my flight + one night hotel stay. Therefore, my insurance claim was only for this smaller portion...the flight + one night hotel. It took over 8 months to get resolved, and it was only because I was persistent. I was told they were backlogged so I was respectful and gave them plenty of time to respond to me (ie, 4-6 weeks at a time). There was no follow-up on their end, I know they just wanted to ignore the claim and hope it goes away. They were so disorganized, asking me for the same documents over and over. I called in twice and my call was "escalated" both times. Escalated is a joke, nothing different happened. I was also asked verbally about the same information that I provided via email numerous times. Finally, I asked them for my money back...that's when they decided to take my claim seriously, I guess. I would NOT recommend this company unless you want to add over 8 months of stress and hassle to your life. Looks elsewhere.

We bought the insurance for hurricane coverage, ended up needing to leave a day early due to forecasted landfall of Dorian. Covered the unused night at the condo, the only loss of the trip.

Make sure to add many extra days to the end dates on your trip. I was denied my travel delay claim coming home because the delay caused me to be one day after the date I said I was returning. It took John Hancock 3 weeks to respond and that was after I had to send an email requesting any kind or correspondence requesting letting me know they received my claim. I will say the employees were kind and helpful when on the phone with them.

They needed more information on the reason why I filed a claim however instead of emailing me it was emailed to the library where the claim was scanned from. I called because of no response and found out this happened. I was also not reimbursed for the airfare because Delta gave me a credit (which I probably won’t use by 10/19) due to the situation.

We spoke with a claims representative who was very professional. We filled out the forms, checked in for a status update, got a professional response and a check soon thereafter in the exact amount we had expected. We were very pleased and grateful for the support and service. You can use me as a reference.

Best company. I will buy insurance here again !

My small issue was handled well. Thank you.