Travel Insurance Reviews for International Medical Group

Well worth the cost. We are totally satisfied with this trip insurance. Weather related event and declared disaster made it impossible to travel on our scheduled day. Claim was processed easily online and reimbursement was speedy.

The plan provided good coverage for our trip at a reasonable price, and fully reimbursed the claim that we submitted. I give four stars instead of five because the communication was suboptimal. There was no feedback following the submission of our claim, and the reimbursement appeared in our bank account without any email or acknowledgement that the process was complete. That said, we appreciated the reimbursement!

Unfortunately we had to file a claim when on the first day of a ski trip to Colorado my wife fell injuring her knees. We sought medical attention and she was unable to resume skiing. We documented the medical visit, the cost of the unused ski passes, and reimbursement for 5 of the 9 days that we missed, having to check out of our condo early. It took some back and forth receipt documentation but eventually IMG approved our claim and sent us a check. It took several weeks which is standard for a claim but I am so glad I purchased trip insurance which when you are in your 70"s is mandatory, even at about 10% of your trip cost. Therefore, I would rate them 4 1/2 stars.

Response time was poor and by email only. Claim was denied, which really should have been covered.

Had to cancel my trip for a surgical procedure. Contacting them was pretty painless and all of the follows were prompt. Instructions were pretty straight forward. Did have to submit additional than what I originally submitted but it made sense and was pretty easy to get. Took a bit longer to process because of Covid but overall excellent experience and I will absolutely purchase another policy from them.

Pandemic resulted in resort closing and a trip interruption. We filed a claim. They initially denied it as IMG's legal staff advised them that "a global pandemic is not a natural disaster..." - which is not true and also not relevant to the claim (its simple trip interruption). Appealed the claim and in what seems to be a permanent hold. Absolutely horrible support from carrier - in any other climate, this would have been approved immediately...
Also, very disappointed in Insuremytrip.com - they should be screening their companies better and stepping in on their client's behalf

The website was down for weeks and phone calls were not answered. When I did reach them, I was promised an email with a link to file a claim. They could not send the form to file by email or USPS. I never received an email. Very poor service and disastrous that they had no backup plan for an IT failure of this magnitude.

When a medical condition forced me to cancel my trip, I tried to reach IMG by telephone. After repeated unsuccessful attempts to contact IMG by telephone, I called Insuremytrip, and was told that IMG's online system had crashed several weeks ago, and they could not predict when it would be back online. I was also told that once IMG's system was restored, there would be a long delay before my claim was processed since was growing backlog of claims.

Fortunately, I was able to obtain full refunds from American Airlines and the hotel, making an insurance claim unnecessary.

It is unacceptable for an American insurance company not to have a backup system in place in the event its system crashes or there is a hacking incident. IMG also was not willing to manually process claims while the their system was down. Insuremytrip, which apparently acts as a broker or agent, was not helpful in resolving the problem other than offering its sympathy.

It's one of the cheaper plans with a long pre-existing condition period, but has really high medical coverage, so that's why I chose it. I had to visit the ER after falling on some ice right before my flight. BRING YOUR CLAIM FORM WITH YOU TO THE DOCTOR! It makes it so much simpler when you want to file your claim since Dr has to fill it out. I asked for refunds from airlines first. Documents required was proof of travel payments (CC statement), itinerary/ticket, claim form, refunds from airlines, discharge with diagnosis, doctors note. My claim was small ($38) so maybe that's why they approved it so quickly and easily. I filed claim by email on 12/11, got confirmation of claim on 12/12, email of claim approval with amount on 12/19, payment direct to my checking account on 12/24. I'm very satisfied, as I expected it to take months, from reading about difficult IMG claims. Of course, I made sure all my documents were in perfect order and it was a small claim from an accident with a US doctor, so maybe that's why. Any claims with the possibility of pre-existing conditions might take much longer to process, requiring medical records from the hospital/doctor.

I filed a claim for Cancellation for Any Reason. The paperwork wasn't bad and they refunded me the advertised 75% of the cancellation penalties.