Travel Insurance Reviews for Trawick International

It took altogether too long to process the claim. There is no way to even see where it stands. An email to customer service took a long time for a response.

My wife and I purchased a Trawick International "Safe Travels Voyager" policy ($1,104) to cover our December 2022 trip to New York from California for a family medical emergency. United Airlines delayed our return and then rerouted us to San Francisco, requiring us to stay overnight at a hotel at our own expense without our luggage. We reached home more than 24 hours late. Our policy included the fllowing coverages that, on the face of it, would seem to have applied to our situation: Trip Interruption ($5,202), Travel Baggage Delay ($8+ hours, $600), and Travel Delay (6+ hours, $150/day). However, the company defined only our hotel expense ($450.52) and the extra charge for our seats on United from San Francisco ($78) as "eligible" expenses, ultimately sending a check for $378 toward our claim of $1,748.52, and $150.52 less than the company itself had listed as "payable.". My conclusion: Don't take the listing of coverages on the policy at face value. "Travel Baggage Delay" and "Travel Delay" don't mean what the simple language would imply. Our experience with this Trawick/Nationwide policy raises a serious doubt in my mind as to the value of travel insurance.

Postscript: A week after I wrote the above review, I received checks for $150.52. This amount brought the total reimbursement to the level the company identified as "eligible expenses."

I contracted Covid right before the trip. The Trawick International plan's claim processing representatives were helpful in assisting me to file my claim for trip cancellation. The claims department fully reimbursed me for the trip cancellation. I am very satisfied.

The insurance company reimbursed me in full no questions asked which was great, but it took a long time and the response time was rather slow.

The claim was received on 11/4/21. It took 3 months to be paid. I sent several notes to check on it & got replies back that it was in line. It finally came back paid today. Paid well. I had sent in lots of documentation.

Very pleased with the fact the insurance paid my claim even with Priceline not cooperating with me on documentation. Was just very displeased with the time frame and the long times between correspondence once documents were submitted. I felt like my claim was out in space for weeks.