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HTH Worldwide
Trip Protector Preferred
We experienced a dental problem, but were unaware that an accident/police report needed to be made and only treatment that took place there would be covered. Previous plans I've had allowed us to complete treatment at home if not an emergency situation.
Luggage was also destroyed and a claim must first be filed with airline. HTH insurance took 48 hours to respond to tell us that so we missed the 24 hour window to do so with the airline, so we couldn't file for the damaged luggage.
Will never purchase this insurance again.
Luggage was also destroyed and a claim must first be filed with airline. HTH insurance took 48 hours to respond to tell us that so we missed the 24 hour window to do so with the airline, so we couldn't file for the damaged luggage.
Will never purchase this insurance again.
Ambrosia M. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
HTH Worldwide
Trip Protector Preferred
Communication with the company over the email connections did not work. Tryed at least 7 to 9 times to reset password. Never did get it to work. Called the company directly, and they requested information that was not needed, and had to resend duplicate paperwork. In the end, I mailed well over 25 documents, some more than once. Finally on about the 3rd call, I walked step by step our claim. At that point, lady made more notes, but it took an additional couple of weeks to get paid. Should not have been that hard, during this difficult process, I would have liked HTH to call me, instead of their web mail, which I could not get to work. In the end, I got about 90% of what I claimed, so I guess that is ok.
Russell Z. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.May 06,2017 -
Crystal Gross
HTH Worldwide
Hello and thank you for your feedback. Your original claim was received via postal mail in March and we requested additional documentation after it was reviewed. We received your additional documents and the claim was reprocessed in the beginning of April. Our claims turnaround time is 3-4 weeks from when the documents are received. For any additional inquires please send an email to customer service at [email protected] for assistance.
Thank you,
HTH Worldwide
May 09,2017
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"Thank you for your review!
Our claims department confirmed that in your email concerning the dental injury, you advised that dental treatment was not received while on the trip and that you were planning to seek treatment at home. Unfortunately, any treatment received needs to occur during the trip. Since you did not seek any dental treatment while on the trip, the plan will not consider reimbursement.
Regarding the damaged baggage, we need additional information. We will reach out to you for this so we can consider the damaged baggage claim.Thank you!"