So after several cruises over the course of 15 years, we finally had to visit the ship doctor. My husband was coughing uncontrollably and didn't feel well (but no fever). The ship doctor thought it was the flu even though it did not test positive for flu. He was prescribed Tamaflu and something for the cough. He was not quarantined but he self quarantined for a couple of days, when he was feeling much better.
As soon as we returned on 3/20, we submitted the $244 bill to Travel Safe. I was very careful to include all the documentation they asked for, including the original cruise invoice, the doctors bill, our list of onboard charges from the cruise line, copiy of his passport (?). - luckily I am fairly meticulous about keeping copies of things in film so I could quickly get these together.
It was a small claim and pretty straightforward, so I was hoping there would be no more hoops to jump through. I submitted on 3/20 and we just got the check today on 5/12. No problem other than the length of time involved, almost 8 weeks. I would use them again, just be aware that you have to wait for their processing.
Leon P. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
If going on a cruise, your agents could suggest plans most tailored to these type of trips. For example, wind conditions prevented the ship from anchoring at one port. This Travel Safe plan did not cover this situation.
Robert M. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
Although we did not need to file any claims, knowing we had this comprehensive plan gave us a feeling of security. Also, we were happy with the professionalism and helpfulness of the customer care representatives who assisted us in interpreting the various features of this policy and aided in purchasing it. When we had to make a date change, they changed the date and explained the process of sending the change to the insurance company and then they followed up with an email confirmation.
Julianne M. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
Excellent coverage for the value. I recently had to file a medical claim - The process was relatively simple and the claim was paid in a few weeks. Easy Peasy. My only complaint is that the "online" claim process is just filling out a form, which you still have to print and snail mail with copies of documentation. But in the bigger scheme of things, it was not that big of a deal.
Michael L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
Great customer service, they answered many questions to ensure we got the coverage's we needed. Felt value was good, better pricing then the cruise line. Will use again.
Mark O. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.