We are only showing ratings that have a written review.
The trip included a
cruise
tour
TravelSafe
Classic Plus
I have purchased travel insurance in the past but never filed a claim. In 2017 me and my wife planned to take a Mediterranean cruise and I purchased insurance from TravelSafe. Shortly after we put down our deposit and purchased plane tickets we found out my wife was pregnant. Since she would be in the third trimester at the time of the cruise, we decided to cancel our plans. I filed a claim with TripMate (they process the claims for TravelSafe) under the "cancel for any reason waiver" since pregnancy is not a covered medical condition.
Pros: As specified in the insurance contract, they did reimburse us for 75% of the cost of our plane tickets and trip deposit. Also, their price was reasonable relative to the other plans I looked at when I was shopping for trip insurance.
Cons: It did take them about three months to process the claim and for me and my wife to receive a check, even though it was a relatively simple claim. I don't know if that's standard for the industry. I didn't think the amount of paperwork was unreasonable, but I found it odd that they made me submit a bunch of tour information and then asked our travel agent for the exact same material. Luckily, our travel agent was willing to answer their questions and provide the information, even though we did not purchase the policy through her. If our travel agent decided not to answer their questions would we still have had our claim approved?
Pros: As specified in the insurance contract, they did reimburse us for 75% of the cost of our plane tickets and trip deposit. Also, their price was reasonable relative to the other plans I looked at when I was shopping for trip insurance.
Cons: It did take them about three months to process the claim and for me and my wife to receive a check, even though it was a relatively simple claim. I don't know if that's standard for the industry. I didn't think the amount of paperwork was unreasonable, but I found it odd that they made me submit a bunch of tour information and then asked our travel agent for the exact same material. Luckily, our travel agent was willing to answer their questions and provide the information, even though we did not purchase the policy through her. If our travel agent decided not to answer their questions would we still have had our claim approved?
Matthew S. would
recommend this plan to a friend or relative.
-
Carol
Special thanks to your travel agent who assisted you in gathering the necessary documents. Although we cannot predetermine a claim, you could also have requested assistance from a claim advocate at InsureMyTrip who would have acted as your intermediary during the claim process.Nov 18,2017
Show
reviews per page.