Travel Insurance Reviews for AIG Travel

We have purchased travel insurance many times. This is the first time we have ever filed a claim. And what a great experience. I wish my normal insurance carriers were as good! When next we travel, you can be assured we will use AIG Travel Guard.

Glad we purchased this insurance plan for our trip as we had to cancel our trip due to an illness and death of a family member. I made several calls to the insurance company asking for help with the paper work due to the changing circumstances of our situation and each time, I experienced polite, caring individuals who were happy to assist us. Once I sent out the needed paperwork, our claim was handled and completed in a very fast time frame. We are very happy with the service we received and will definitely look at buying travel insurance from them in the future.

I will always buy this plan for all my trips! Great plan and customer service with quick reimbursement. I have used once for doctors visit and they were primary payor over my personal insurance. The second use was cause one of our travelers was sick and we were reimbursed very quickly which helped reschedule our trip.

Glad I didn't have to process a claim :-).

When I callled to give notice of my claim I was handled in a courtous and prompt manner. tHE CLim was processed
promptly.

AIG certainly took care of us when we needed it. Our claims adjuster was wonderful, and made a very difficult situation much more bearable.

I would highly recommend this company. I've used other trip insurance that was not as good in terms of coverage and customer service. Going forward, I will only use AIG.

The medical portion of my plan was excellent when I fell and broke my foot.
I definitely will use InsureMyTrip again.

Claim process took much too long. I faxed required information on Jan 5, your system showed received on 15th. Took about 6 weeks from my completed FAXed claim until payment. Much too slow.

Due to Ft Lauderdale Airport FLL mass shooting on Jan 06, 2017, my JetBlue flight to FLL was canceled, with our cruise leaving 4pm on Jan 07, 1500 miles away. JetBlue Air did not have any seats on Jan 07 that could get my family to Miami in time to catch our cruise. I call Travel Guard AIG number in policy for assistance immediately, and agent was able to book seats on another airline that got us to cruise prior to departure from Miami. Within 3 weeks of filing a claim, AIG paid the claim for the cost four one way tickets costing almost $2k total, to MIA, . It is important to submit all documentation requested by AIG, and be polite and professional. Make sure you save ALL receipts, times and dates, because you will need them to file a claim. Write down details ASAP, before you forget. Also READ your policy. Insurance only covers what is in the policy.