The trip included a
cruise
tour
Generali Global Assistance
Standard
While in Paris, our trip was interrupted due to thefts from pickpockets, but Generali reimbursed us for our losses after we provided them with the police report and copies of receipts/bills verifying the losses.
Henrietta Y. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
The plan covered my emergency medical issue in full! So impressed with this company!
Karen M. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Always hope that we won't have to use the insurance, but we did, in fact, file a Trip Interruption claim that was handled quickly and efficiently. The Customer Service staff guided me through the process and even told me how to obtain the information I needed from the airline. Will purchase again for future trips.
Sara M. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
tour
Generali Global Assistance
Preferred
I had to cancel my trip because my mom (who was not going on the trip) had a stroke before the trip commenced and required my care extending into the time of the trip and beyond. It was a very expensive trip so I was very relieved when Generali approved my trip cancellation claim. This has been a very stressful time and it certainly helped to have this claim to through. My only criticism is that I found their online claims processing tool very difficult to use and ended up filing a paper claim instead. Overall, a very good result though and I'd recommend this company.
Georgina G. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
Generali Global Assistance
Custom
My friend and I had to cancel our Peru tours due to flight delays as a result of adverse weather. Got full refund for the tour paid in an expedient manner. It was much appreciated!
UPDATE: My review above was for CSA. Looks like the company's name has changed to Generali Global Assistance. I'm not sure if it's the same company!?
UPDATE: My review above was for CSA. Looks like the company's name has changed to Generali Global Assistance. I'm not sure if it's the same company!?
MINDY S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Mike
Thank you for your feedback on your policy. CSA is now Generali Global Assistance. Please contact us at 800-487-4722 if you have any questions.Jan 20,2020
The trip included a
tour
Generali Global Assistance
Preferred
The plan was cost efficient and covered what I wanted covered. My claim was settled fairly; in fact they reimbursed me for more than the amount I claimed, as they discovered I was due a bit more. The only part of the coverage that was not satisfactory was the Teladoc service. We did try to access it while traveling internationally, but it was cumbersome, confusing and did not ultimately provide us with the medical advice needed.
Jeffrey K. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Generali Global Assistance
Preferred
My wife broke her wrist a few days before our scheduled departure, so we were forced to cancel our trip on short notice. It was a little bit of a pain to upload all of the required documentation to make a claim, but I can understand why Generali needed it. Once I provided all the documentation, Generali paid the claim QUICKLY and IN FULL with no hassles. HIGHLY RECOMMENDED!! I will buy travel insurance from Generali for all future trips!
MATTHEW S. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Had a medical emergency while in Italy. Though everything turned out well, my wife and I missed the first 2 days of our 10 day tour. Once home, I opened a claim and submitted the receipts and documents via the Generali online website.The process required a few emails, a telephone call to my claims agent, and submitting a few extra documents, but we were treated well and reimbursed fairly after 7 weeks. All in all, a good experience with this company.
Ronald S. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
I LOST MY LUGGAGE AND EQUIPMENT THE FIRST DAY. I CALLED THIS COMPANY AND EMAILED THEM AND DIDNT HEAR BACK!!!!!!!!!! 4 DAYS LATER I FINALLY GOT SOMEONE ON THE PHONE WHO WAS RUDE AND NOT HELPFUL. THEY TOLD ME IT WOULD TAKE 3 TO 5 DAYS TO PROCESS A CLAIM AND THEY WOULDN'T COVER EVERYTHING I LOST!!!!!!!!!!@@??????? I WILL NEVER USE THEM OR TRUST YOUR COMPANY TO RECOMMEND TO ANY OF OUR TRAVELERS
david b. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
-
Carol
Generali Global Assistance is sorry to hear about the circumstances surrounding your experience, and for not meeting your expectations. The company wants their customers to choose the correct policy to fit their needs so they stress the importance of reviewing your coverage details via the sample Description of Coverage/
Insurance Policy that’s provided at the time of purchase. They also encourage you to call (800) 348-9505 or email [email protected] with additional questions.
Although the plan you purchased includes a variety of covered items under which Generali can provide coverage if you experience a loss, there is unfortunately no coverage for the loss of a laptop as they are excluded from coverage as stated In your coverage details.Dec 03,2019
The trip included a
tour
Generali Global Assistance
Standard
Needed to submit a lot of paperwork and took months for the claim to be settled but my trip interruption claim was finalized to my satisfaction. I will continue to use Generali in the future.
Lillian W. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful