Travel Insurance Reviews for Crum & Forster - Travel Insured International

basis for claim was within coverage time. Solution fell outside the original time frame. The adjustor and I had different interpretations about the flexibility of the policy. She won, I did not push.

PATHETIC..Absolutely no contact from the company for about a month after submitting my claim..Yes, my claim was denied, and that was the proper decision, but the lies, unreturned phone calls and misinformation were inexcusable..The total lack of communication only exacerbated the horrific service..I would NEVER use this co. again, simply due to their apathetic, indifference and abject failure to open a line of communication..Try and reach a manager..That is a joke, as they undoubtedly, hide under their desks, so as to avoid speaking with their customer..AVOID at all cost

We didn’t get to use the insurance (which is the idea!) but it gave us peace of mind all throughout our trip and for that I believe it’s worth it! We did have trip delays and cancellations in our trip to Italy and C&F was fast and efficient in processing our claim... we have an upcoming trip to Croatia and this is the same travel insurance we used!!! Recommended!!!

Purchased this plan in February, 2019 for a trip to Spain that my wife and I were doing on our own in September, 2019. I had to cancel for medical reasons and file a claim. I liked that I could file much of the claim on line. But there were delays in processing and sometimes it seemed like the right hand didn't know what the left hand was doing in their Claims Department. The company received my claim in the mail on 8/24/19. On 9/18/19 I received an email requesting copies of additional receipts which I immediately faxed to them that same day. Having received no acknowledgment of receipt of those documents, I again contacted the insurer via email on 9/20/2019 and received a reply from Claims Support on 9/25/2019 stating “I was able to locate the fax and it is with our linking department who should attach it to your file shortly.” As of 9/30/2019 the insurer’s web site still showed only “Information Requested” on 9/18/2019" and had not been updated to confirm that they received the documentation I had faxed on that same date. Much to my surprise on 9/30/19 I received another email from the insurer with the same request for copies of receipts that they sent me on 9/18/19. That exhausted my patience so I emailed them a complaint that I was ready to file with insuremytrip.com, the Pennsylvania Insurance Commissioner, and their company's CEO. Within minutes of sending that I received a phone call from the Claims Dept. indicating that the receipts I faxed on 9/18 had been found, the claim processed, and the check was in the mail. I did receive the check on 10/3/19. But I felt that the company put me through unnecessary additional stress during the time that I was dealing with my medical issue that was the basis for my trip cancellation and insurance claim.

When I filed the claim the insurance took too long to respond and when they reached out to me they asked for documents that were not available in the country where I received medical treatment (They asked for credit card statement or copy of check-in a country that trade with cash). They also asked for extensive medical documentation that doctors abroad don't provide unless ordered by a judge or by police. The insurance finally paid the claim with whatever statement I provided (Claim was for $29 medical expenses).

We filed two separate claims arising out of the same trip and were very pleased with the response from Travel Insured. 

First, a few days before our trip, one of the airlines in our itinerary rescheduled our connecting flight to depart several hours later, which would have caused us to lose half a day of our trip.  We re-booked the connecting flight onto an earlier flight on another airline, but had to pay more than $500 extra due to differences in fares.  We submitted a claim for reimbursement of the fare differential.  I am a lawyer and saw that the policy contained some exclusionary language that Travel Insured could have tried to use to deny our claim, so I did not hold out much hope that the company would pay the claim.  To my surprise and to Travel Insured's credit, it was not a stickler about the policy language and just paid the claim.

Second, the day we left for our trip, a flight made an emergency landing at the airport out of which we were flying.  The airport shut down for several hours, which resulted in cascading delays throughout the rest of the day.  Our flight was delayed by more than six hours, we missed our connecting flight, and we ended up arriving for our vacation a day late.  Travel Insured reimbursed us for a non-refundable hotel night that we missed at our destination, as well as for the hotel and meal expenses we incurred in the connecting city in which we were stranded overnight by the flight delay.   

I most certainly would use Travel Insured again.

Returned from Scotland to Canada..no bag. Filed "delayed" baggage form. Stayed over night in Toronto, returning to Florida the following morning, without baggage. Home 3 days when desperate for hair dryer, hair curling iron & cell fone charger. Unfortunately, I am a senior widow and live alone. Did not ask for x amount of daily dollars, I requested reimbursement in the amount of $115.00 for the items I truly needed. No deal, I was home and delayed baggage did not apply sez the CF customer rep. No further comment on what I really think.

we booked our travel in May 2019 On June 3, 2019 we purchased insurance. In 1st week of Sept 2019 I received an email that my flight is cancelled by AeroMexico. So I had to go ahead and book my flights again which cost me around $1,500.00 more than the original purchase. I contacted the insurance co they asked me to send them all the proof which I did. for 2 weeks I did not receive any correspondence from the insurance co so I decided to contact them to find out about the status of my claim. The lady that I spoke to told me that this kind of flight cancellations are not covered under their policy. moreover the insurance that I purchased is not refundable plus even though we are flying on the same dates to the same destination the insurance that we paid for does not cover us any more.

Part of our return flight was cancelled due to an airport worker strike. Rebooking to arrive back before we had to return to work cost an extra fee from the airline. C&F Travel promptly sent us a check to cover the trip interruption costs. I would purchase the same policy again!

We unfortunately had to cancel our planned cruise owing to my wife requiring surgery. We filed a claim for the lost cruise cost and airfare. The insurance company asked for some additional paperwork from us. However, when we provided it, the claim was paid without any arguing. I was pleasantly surprised by how easy it was to deal with the insurance company, and how fair they were. Our claim was paid in full, and the total time required was about six weeks. We are very satisfied customers!!!