Travel Insurance Reviews for AXA Assistance USA

MY husband and I needed to cancel a cruise due to family illness. We were very pleased with the service and promptness with which AXA Assistance guided us through the refund process. I would highly recommend purchasing a policy from them.

I had some hotel and taxi expenses due to a flight cancellation for weather. They approved the claim and processed the claim check in a timely manner. I will use them again.

We appreciate their help and understanding in a difficult situation for us.

We have purchased insurance from AXA to cover three trips, and twice we needed to file a claim. Their response was consistently prompt, compassionate, and fair. We were fully reimbursed for all expenses that we documented on both claims.

Expensive plan that, in the end, did not cover our needs. Would not recommend.

We had two claims, both quite small, and both were handled very unprofessionally from our point of view. The first, a cancellation to the original trip, was denied, and they gave a "reason" which I thought was wrong, backed by paragraphs in the terms and conditions that simply didn't refer to our case at all. When I complained to the very nice Customer Service representative -- they were always helpful and pleasant -- he said he would escalate it, and after a few days we were told that, "thanks to the additional information I had provided" they would pay the claim. I had presented reams of backup information at the outset, but nothing at all after the denial, except to comment that I thought they should be ashamed at refusing a small claim when most of the covered expenses turned out to have been refundable -- it was months in advance of the trip. It seemed that they thought I would just accept their denial, but since I didn't, of course they would pay. Not good!

The second claim, a doctor's visit, was totally documented and was approved, but it took me three months to get the check. It had apparently been lost in the mail, and was of course never cashed, but they wouldn't even put in a stop payment order until it was a month late, and then "with the holidays" it took over a month to cut the new check. I certainly do not recommend them.

I had medical treatment during our trip. I informed AXA before we got home and received a claim form. I filled it out and sent documentation (not difficult) and within a week I was informed that my claim was approved and I would receive a check within 2 weeks. Great service!

The service was somewhat slow because of my confusion as to where to send the claim. But I am satisfied with the outcome. I think the company was fair and I will recommend this service to anyone in the future.

I had to cancel my trip. I ripped up my knee. I just got confirmation from AXA that I would receive a check for the full amount of the cost of the trip. I am looking forward to receiving my check. It was quite timely on their part. I would definitely recommend them and use them for my next trip.

We had to cancel our trip when we both got the flu. After sending in the appropriate forms, AXA responded quickly with our approval.