Travel Insurance Reviews for Nationwide

The best trip insurance we have ever purchased. They made it easy to purchase and easy to file a claim. Unfortunately our trip had to be cancelled, but Nationwide made the claim process easy! I definitely recommend this insurance.

My luggage was stolen off of a Flixbus in Vigo Spain. Flixbus was absolutely zero help. Nationwide Mutual was easy to navigate, they asked me a few questions about what was in the bag and I was reimbursed quickly. Highly recommend.

I sent in all required forms and received a letter back wanting information I didn't understand. They wanted proof I paid for the services, but on a cruise ship all payments are put on my credit card they have on file. I havent' received the Am Ex bill as yet. So I give up and lose my money. Will never use you or you or your affiliates, A waste of money and of course they make it difficult so you give up. I am a long time user of your company (check my name) So I lost a few hundred dollars and you all lost a customer. Thank you for your time.

I would NEVER recommend this plan to my worse enemy! Terrible customer service and refused to pay on a legitimate claim.

For medical reasons we needed to cancel our trip. After submitting required paper work a full refund was issued within three weeks

Nationwide Mutual Insurance hides behind bureaucracy to delay processing claims.

I had a family doctor visit (non-emergency, neither requiring hospitalization) during my international trip. I submitted a claim for only $60, after few weeks I got an email from Nationwide Travel Claims asking me to submit a letter/documentation from my primary insurance stating if my policy does cover medical expenses incurred outside of the United States. I contact my primary insurer who explains in a letter that they ONLY cover excess of $350, and ONLY for emergencies or hospitalization.

After few weeks, I receive another email from Nationwide Travel Claims asking me to provide a copy of my primary health insurer’s Explanation of Benefits indicating the amount paid or denied for the submitted charges, which THEY KNOW that I cannot provide because my primary health insurer won't cover those charges as documented in the letter that I already sent them the first time they contacted me.

In summary, **Nationwide hides behind bureaucracy to delay processing the claims**

To File claim it is the most cumbersome process possible. I paid for my cruise more than 16 months ago and I have to find a bank statement for this purchase to file a claim for a missed flight I incurred to get re-imbursed to hotel expense I paid....why not just show original itinerary and modified one with boarding passes??? Never again will I use this company!! Good riddens

The response time from Nationwide is horrible. It is a minimum of 3 weeks to get a response via email. When I finally got my claim approved after SEVERAL months, the amount received was less than what we claimed with no explanation given. Avoid Nationwide at all costs. It will save you a lot of headaches, stress, and time.

We eventually received a check in the mail for our claim. (There are 2 other checks still pending to our adult children living in other states.) But the only responses we ever got to our claim submission were emailed auto responses without anyone ever acknowledging what we had submitted or whether it was what was needed. The claims handling other than saying "we are swamped" was exceedingly noncommunicative.

Had to cancel trip due to medical reason. The claim form asked a lot of questions that weren't really relevant to the situation but representative said they had to be answered anyway. Other than that, it was fine and claim was paid in full.