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The trip included a
cruise
WorldTrips
Atlas Journey Preferred
Two days after I purchased this plan, I broke a bone in my foot and was unable to travel on a European cruise leaving in less than a month. The cruise line would not let us change dates; so, I had to cancel. I filed a claim with the insurance. The process was easy. Everything was submitted online. I received a 100% refund within a couple of weeks. I would 100% trust a policy purchased through this company again.
Bruce B. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
The trip included a
tour
WorldTrips
Atlas Journey Economy
Trip delay due to Covid. Didn't take taxis to pharmacy twice or to the train station, switched hotels, ate for 3 days on $15, took train instead of flying, all to save $'s...but they wouldn't pay for a $10 taxi ride because I didn't have a receipt (it was late at night, I'd been traveling all day and I forgot). Two good lessons: 1) don't worry about saving them $'s; and, 2) get receipts for EVERYTHING!
Lee T. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
WorldTrips
Atlas International
DON'T BUY THEIR POLICY!! This is the worst experience we've ever had filing claim. They never reply. You called them, they will have you to call back in 7 to 10 days, again and again.... They successfully wore us out, eventually. We gave up.
Henry M. would not
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
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Upon receiving your comments, we did assign an "Anytime Advocate" who was able to assist you with the claim. Unfortunately, the 244 USD medical bill was under the 250 USD deductible, so you did not receive any reimbursement.
As you indicated, "I understand we won't get any money back. Only wish they can handle it better. It's the worse experience we've ever had with any insurance company."
Once again, we apologize. In the future, you may wish to call us for assistance in quoting and selecting a policy. InsureMyTrip is available weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM.