Travel Insurance Reviews for TravelSafe

You should all know the story by now -- I had to cancel for work reasons and you would not cover my airfare costs. You denied my claim and denied my request for partial reimbursement. I would never use you again.

It took 2 months to get a check from "Travelsafe", even with a simple and very well documented medical issue on the ship. Initial claim reporting was very awkward, they wanted heavy documentation and lots of forms, and there were no verbal follow ups on the delay. When I initiated calls, the reps were extremely aloof, and had no urgency or concern. This company fooled me once, but I will feel "Safer" NEVER using these bozos again.

Word of advice, spend time looking at reviews where claims were made. That tells you the value of what you are really buying.

Insuremytrip really helped me out. They get a five star rating!

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I bought the policy thinking I may not be able to go because of work, but I ended up getting sick and was not able to travel. I had to go to the hospital to get a doctor's note, but was able to file the claim with the supporting documentation, and they covered the cost of the airline ticket change fee and one night of non-refundable lodging. I spent twenty minutes on the phone between two calls, and received a check within a month of filing. I did not think I would need it, but glad I had it.

It took over 16 weeks, over 120 pages faxed (some of it multiple times) and far too many telephone calls to resolve my claim. And, yes, I submitted all they asked for on the forms they requested including proof of insurance payment in a timely fashion. I even provided a spreadsheet because our situation was slightly more complicated. Claims are processed through a third party administrator and you are never able to speak to the claims examiner. Updates consist of a generic postcard or a generic entry on their website. It added so much stress to an already difficult situation. Yes, we got most of our money refunded but the process is designed to wear you out so you give up. Even when we got the checks the summary of payment was almost impossible to decipher. It was only because of my determination and insistence that our claim was resolved to my satisfaction.