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John Hancock
Bronze
I had to cancel my trip due to an accident and the plan covered my expenses.
However, the claims administrator for JH, Seven Corners was not a company that I would like to deal with again. Their website and processes are archaic which resulted in many phone calls to follow up. There is zero transparency since you only talk to a customers service rep who knows nothing about the claim. Also, if you are asked for additional information, the SLA timing starts all over upon receiving requested information.
I finally received an email saying that they are sending a check so I'm crossing my fingers that it arrives in the mail.
However, the claims administrator for JH, Seven Corners was not a company that I would like to deal with again. Their website and processes are archaic which resulted in many phone calls to follow up. There is zero transparency since you only talk to a customers service rep who knows nothing about the claim. Also, if you are asked for additional information, the SLA timing starts all over upon receiving requested information.
I finally received an email saying that they are sending a check so I'm crossing my fingers that it arrives in the mail.
Joy C. would not
recommend this plan to a friend or relative.
-
Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Jun 06,2019
The trip included a
cruise
tour
John Hancock
Gold
I got the coverage I wanted. I am very pleased would use them for my next trip. Very happy!
Sharon H. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Bronze
We're very happy with the full payment to cover our expenses.
Barbara M. would
recommend this plan to a friend or relative.
The trip included a
cruise
John Hancock
Gold
Submitted a claim for medical expenses incurred on a cruise. Received prompt settlement for the amount I requested.
Ronald H. would
recommend this plan to a friend or relative.
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