Travel Insurance Reviews for Crum & Forster - Travel Insured International

Well done all around. Wanted only primary medical which you offered. Only glitch was it not being clear to me how to file the claim, what forms were needed. But your staff were easy to reach and helped me out.

We obtained the plan primarily for medical insurance for international travel, but was injured immediately before our trip and unable to travel. The claim filing process including uploading files is somewhat cumbersome and redundant, but our claim was processed quickly and fairly with no complaints. I can't ask for more than that.

I wanted to FILE A CLAIM BUT Could not GET ANY RESPONSE FROM THE COMPANY. I tried calling several times and no one answered the phone even after being on hold for ever. Finally I got in touch by email and got paid

Bought this plan for a trip to Spain and had to file a travel interruption claim. It took forever to get in contact with someone to file the claim when we got back. Then it took 2 months for Travel Insured to request additional paper work. Then it took over a month after that to fully process my claim for much less than I felt I was due. No communication during the 3 months besides the request for additional information. Horrible, horrible customer service and a ridiculously long processing time. Then barely an explanation of my claim amount and why it was less than 1/3 of my initial claim. Never again will I purchase a travel insured plan.

Filed claims for delayed baggage, missed connections and a medical expense. It took over two months, multiple emails and phone calls to get my claims processed. The time between emailing information, the company reviewing it and responding was around 3 weeks. Since additional information was required after my initial submission the process was delayed further. This company required more details (i.e. copies of credit card statements in addition to receipts to substantiate cots incurred) than either the airlines or travel insurance companies I've worked with iin the past. They did finally pay for all the costs I incurred that were covered.
I would not use this company again.

Purchased this plan in February, 2019 for a trip to Spain that my wife and I were doing on our own in September, 2019. I had to cancel for medical reasons and file a claim. I liked that I could file much of the claim on line. But there were delays in processing and sometimes it seemed like the right hand didn't know what the left hand was doing in their Claims Department. The company received my claim in the mail on 8/24/19. On 9/18/19 I received an email requesting copies of additional receipts which I immediately faxed to them that same day. Having received no acknowledgment of receipt of those documents, I again contacted the insurer via email on 9/20/2019 and received a reply from Claims Support on 9/25/2019 stating “I was able to locate the fax and it is with our linking department who should attach it to your file shortly.” As of 9/30/2019 the insurer’s web site still showed only “Information Requested” on 9/18/2019" and had not been updated to confirm that they received the documentation I had faxed on that same date. Much to my surprise on 9/30/19 I received another email from the insurer with the same request for copies of receipts that they sent me on 9/18/19. That exhausted my patience so I emailed them a complaint that I was ready to file with insuremytrip.com, the Pennsylvania Insurance Commissioner, and their company's CEO. Within minutes of sending that I received a phone call from the Claims Dept. indicating that the receipts I faxed on 9/18 had been found, the claim processed, and the check was in the mail. I did receive the check on 10/3/19. But I felt that the company put me through unnecessary additional stress during the time that I was dealing with my medical issue that was the basis for my trip cancellation and insurance claim.

Had I not continually checked on my claim (my first ever using travel insurance), I would probably still be waiting for it to be resolved. Since I was proactive and kept on top of things, my claim was finally paid. I would suggest that the communication from Travel Insured be more proactive on their end so that i would not have had to be constantly calling and emailing to get the claim finalized. In the end, all is resolved and i am very pleased with the results!

Unfortunately I had a serious bike accident and had to cancel my trip. I filed the claim and provided the necessary documents and the claim was processed within 2 weeks. Thank goodness for trip insurance!

I had surgery on my foot in January, after buying the insurance. to that point. I followed ALL doctor's orders to the tee. After the foot came out of the cast, it began swelling and the leg showed significant redness to near the knee. Roughly 2 weeks before my planned flight, it was determined that I could not fly for at least a month. At that point I filed my claim. It took 90 days to get the claim paid and that is what insurance is all about. It was even suggested that this was a preexisting claim or condition. Never had this kind of problem previously. Eventually they paid.

I felt that the representatives on the phone were not helpful at all. I had to call several times and finally sent a complaint via email to customer support before I got my claim approved. I felt they hassled me unnecessarily on what was clearly a viable claim and they kept requesting more and more info from our doctors. I'm lucky my doctors were accommodating to their requests. I felt the rep started with "I don't believe this claim" and worked backwards to keep us from being approved; hoping we would give up. I won't use this company again even though we travel often.