Travel Insurance Reviews for John Hancock Insurance Agency, Inc.

I purchased this policy for international travel. I purchased a piece of personal property for almost $200 in London, which was stolen a few days later on pubic transportation. I emailed the claims company promptly but did not submit a claim until I returned. When I returned to the US about 6 weeks later, I submitted a claim with proof of purchase and proof of travel where it was stolen, and the full amount was paid to me with absolutely no hassle. Excellent service.

This was my first experience purchasing trip insurance and they made it a breeze. I had to call and speak with a representative who thoroughly explained everything to me. She then emailed me my options so that I could do further research. I was able to purchase a plan that worked best for me. I did end up filing a claim with John Hancock Insurance, and they walked me through everything step by step. It took a bit to get the claim resolved, but it was not outside of the time frame they had given me. I highly recommend this company!

We chose this plan because it covered additional travel after the cruise, which was not possible with the cruise line's insurance (it ended when the cruise ended). The price was a bit higher but worth it. We had a small claim, which we are told will be paid. Overall, a positive experience.

I caught the flu on a cruise ship vacation. I had to visit the doctor and get a prescription. My private insurance rejected it because I had not reached my deductible. I submitted it to John Hancock. I bought the silver plan. My claim was reviewed and paid. The communication with the company was positive and prompt. I will definitely use them on my next trip.

The only complaint I have is that there was a delay of almost 2-months before my claim was completed and I received a check from "Seven Corners". Otherwise, the plan was fine, it covered my injury, and the customer service representatives were prompt in processing my claim. Whatever happened between that time and the time it took for me to receive the check is a mystery.

We usually purchase travel insurance and have filed a claim in the past. But it was for small items because of luggage not getting to our destination for several days.
This time we are so glad we purchased the John Hancock Bronze Plan. Because the hurricanes damaged the villa we rented our trip was canceled and our trip deposit forfeited.
When I called John Hancock the agent was so helpful and told me what I needed to start the claim process. I was told it would take about 30 days to process. Everything was handled in a very professional manner and we did receive our deposit back.
Thanks so much

Missed a trip in Sept due to flooded home after hurricane Harvey, Filed a claim for myself and traveling companion, He received a phone call about the claim and a prompt repayment check. I have yet to hear from John Hancock or Seven Corners the entity that handles claims. I have sent 2 e mails to 7 Corners and 1 to John Hancock without a reply from either.
I cannot find a customer service number to call either company, all the numbers listed are for emergency care with stern warnings not to bother them with other things, HELP, HELP PLEASE!!!!!!! Insure my trip responded promptly and John Hancock sent a check for the full amount. Thanks to customer care at INSUREMYTRIP

It was honestly very comforting after the trauma of left luggage and having to pay to get it to me that John Hancock people processed my claim very quickly and I now have the check in the bank. Thank you.

Our problem was simple and not costly. Our luggage was delayed 36 hours on a trip to Ireland. We filed a claim (with all documentation) for $119 for items we had to purchase while awaiting our luggage. We received a terse generic email acknowledging receipt of our claim shortly after filing. And we finally did receive a check for $119 a little over one month later. I don't mind a one month processing time HOWEVER there was no further communication from the company during that period, leaving us wondering what was going on. They should do an update email occasionally during the claim processing. Hopefully, there is better communication if someone has a serious issue while traveling.

We called the emergency number while we were on our trip to get information about medical services. The representative was extremely courteous and helpful. When we returned we filed a claim on this policy for medical expenses and trip interruption. The agency processed the claim efficiently and we had our reimbursement checks in a very timely manner. We would use this company again without hesitation.