Travel Insurance Reviews for Generali Global Assistance

Claim was submitted on Sept. 22, 2022. It is still open ( or at least not paid in full or in part or declined). We had to cancel our trip due to an injury to my wife's ankle requiring extensive surgery. I have submitted everything they asked for (with much difficulty due to their requiring everything submitted electronically - not good at scan/file/find/ attach). Finally asked for fax #. Fax docs to them and they claim they didn't get them or lost them. Last contact was 10/26 /22. Rep (George Garcia) is very hard to understand when I did speak with him by phone. Last contact he was to speak with his boss about something or other, but I never heard back from him. HELP!!

My flight was cancelled due to a "computer glitch" after waiting 2 hours on the plane and another few hours in the airport and Generali told us that this did not fall under "mechanical defect" so we were not reimbursed $800.

The Generali/CSA claims process was enabled/streamlined by their online portal, the claim was processed quickly, and it was processed in full despite my inability to obtain documentation as thorough as required (best I could get in remote areas).

My claim handled amazingly fast for all the travel difficulties these days.

Very professional and courteous service provided by the representative when I filed my claim.

I was very pleased that my claim was handled, to my satisfaction, very quickly.

We handled the paper work for our claim all online and then they even called us. Received our claim promptly with no problems.

The plan cost was very reasonable. We had to file a claim due to 5 days of our trip being cancelled/interrupted. The claim process was done online and was easy to complete. We actually received a bit more then we requested in our claim. We are quite happy with the policy, the claim process and the results. We use them again in the future.

Top quality company. Handled our claim quickly and efficiently, after we figured out how to contact a claims agent. The process of reaching the right person was a bit clumsy, and could benefit from some streamlining, frankly.

I got ill with covid and had to cancel my trip. As I was very tired, filling out the paper work took me two days, but it paid off. Generali emailed me almost immediately that they are processing the claim and soon thereafter told me they would send the check. I received it yesterday.