Travel Insurance Reviews for AXA Assistance USA

Shortly after our trip we called with a claim. A friendly representative sent us the proper forms promptly. We were notifiied when they received our completed forms. In less than two weeks our full claim was approved. The check arrived in today's mail, about 10 days after approval. I would highly recommend them to others and will use them again when needed!

I actually ended up canceling my trip, due to a State Dept. alert about possible terrorist activity. AXA could not have been more helpful: they processed my claim for 'cancellation for any reason' swiftly and quickly. I was very impressed and will be a customer for life.

On our flight home our bags were delayed for 39 hours I filed a claim with AXA after reading through our plan and was told we would received a benefit up to $100 a day. In the paperwork for the Gold coverage I received for my trip, it does not explicitly state that coverage for a delayed bag is based upon incurred expenses. Not only is the wording in the policy misleading but so is the claim form and the representatives are uninformed. So if your bags are ever delayed for 39 long and inconvenient hours, make sure to go out and buy some things so you can get this benefit. We deiced to make the worst out of a bad situation and instead of heading upstate since we had no sneakers or bathing suits, we waited out the arrival of our luggage and decided to put our visit off a couple of days. We would have been better off buying new sneakers and bathing suits because our claim would have been approved. Apparently being flexible enough to change our plans but highly inconvenienced is not the right thing to do. In the past, we have used another company for our travel insurance so we will be going back to them since it is evident AXA interrupts their benefits so they don’t have to pay their customers when a problem exists.

The wording in the document is as follows:

BAGGAGE DELAY / BAGGAGE DELIVERY

We will pay You, up to the maximum shown on the Schedule of Benefits, if Your Checked Baggage is delayed or misdirected by a Common Carrier for more than 24 hours, while on a Covered Trip.

If Your Checked Baggage is delayed after You have reached Your destination and the Common Carrier makes a charge for delivery, We will pay the reasonable cost up to the Baggage Delivery Maximum Benefit shown on the Schedule of Benefits to deliver Your Checked Baggage to Your Destination. A copy of the delivery invoice and verification of the delay or misdirection by the Common Carrier must be submitted with the claim.

You must be a ticketed passenger on a Common Carrier. All claims must be verified by the Common Carrier who must certify the delay or misdirection and receipts for the purchase or replacement of necessary personal effects must accompany any claim.

Have purchased AXA Gold for future trips. Claims handled professionally, courteously, timely. Do provide the required documentation for claims.

Received my check to settle my claim. I am being paid in full for my out-of-pocket medical costs with no deductible as the policy states. Great policy. AXA was quick to process claim and was in communication with us.

They paid 100% of the costs for my unexpected medical treatments. I was very satisfied.

I had to use my luggage delay coverage. After following the instructions for filing the claim I was kept informed and received the check within the specified time without hassle.

I was very pleasantly surprised by how simple the process was for me to be a paid by the company promptly

After filing claim, Seven Corners (servicer for AXA) incorrectly sent amount due from summary submitted. It was only after escalating claim (via appeal) was correct "original" amount resolved 3 months later. ...OH and all for a minor medical issue for our daughter... less than $500 (can't imagine what they'd do if it were serious or a major medical issue)

Health problem. Had to cancel trip. Claim process was easy and fast service.