We are only showing ratings that have a written review.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I submitted a claim for trip delay and baggage delay. My claim was approved the very next day and a check is in the mail. They surpassed my expectations.
Joan G. would
recommend this plan to a friend or relative.
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Samantha FourezGenerali Global Assistance
At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.May 02,2024
Generali Global Assistance
Standard
I filed a simple claim for a one night stay in Madrid. Genarli denied the claim with no statement as to why. It now 12/31/23 and they have yet to respond to my appeal. Furthermore, there is no human being to speak with. DON’T use them for travel insurance.
Mark P. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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Angie
Thank you for your feedback, Mark. We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. While the plan you purchased includes Travel Delay coverage, documentation of the delay is required to consider coverage. One of our dedicated claim team members reached out to you today to explain the claim determination. If you have any additional questions or concerns, please reach out to us at the phone or email above.
Jan 08,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
I bought the policy based on fair pricing and good coverage. I put down a deposit on my trip with Crystal Cruises, who then went bankrupt. I filed a claim for the deposit under the travel policy along with the requested documentation, and the claim was paid with zero hassle. I then changed to another cruise line and the remainder of the trip went perfectly with no further issues. I'm very pleased with Generali.
Scott D. would
recommend this plan to a friend or relative.
6 of
6 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Preferred
Unfortunately, we had to cancel our Mediterranean cruise only two weeks before our departure date because my wife had a medical injury. General Global Assistance did require verification of her injury and full details of trip purchases, payments, and refunds -- only to be expected when such a large dollar claim is filed. However, upon audit and verification of the submitted details, GSA promptly approved and paid the claim in full. We could not be more pleased with GSA's handling of this claim, and we'll return to GSA for future trip coverage.
Edwin M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
So many of the reviews are not based on how claims were covered or processed. I had the unfortunate experience to have to file a claim due to a trip delay. I called the representative to review my options for coverage and received knowledgeable advice. I ended up taking another flight with additional fees, rent a car and drive 6 hours to get home. I submitted my expenses and explanation and received the compensation allowed by the plan within 3 weeks of filing. Would recommend!
Wrenae S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
This was our 1st experience of having to cancel a trip due to medical reasons. We filed the necessary paperwork which was lengthy. A checked arrived within 3 weeks for the amount requested. Very impressive!
Alice S. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Generali Global Assistance
Standard
Airline cancelled our direct flight from the Azores to Boston at the last minute for "commercial operational reasons." We were put on a later flight that included a stopover. This resulted in us missing our flight from Boston home to Philadelphia. We had to purchase tickets on a later flight. We ended up having to eat that additional cost of $442 because the CSA General Global Assistance Custom plan did not cover it even though it purported to cover trip delays and trip interruptions. The (very) small print indicated they would only pay for delays caused by weather, mechanical breakdown or labor strike. So an airline can cancel your flight at the last minute, perhaps because it is not full, leaving you high and dry with additional costs, and this plan won't cover it. Ugh!
Mark P. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
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Carol
Thank you very much for your feedback on this policy. We hope that your fellow travelers will find this information educational.
Travel insurance plans are "named peril" policies which means only those perils/hazards that are specifically listed in the policy are covered. These "named perils" may differ according to policy and may even vary by state. Unfortunately, there is no one policy that will cover everything that may occur during a trip.
In your particular claim, Generali did reimburse you under your Travel Delay according to the terms of your policy. "If you are delayed on your Trip for 6 hours or more, we will
reimburse you, up to the amount shown in the Schedule for reasonable additional expenses incurred by you for lodging Accommodations, meals, telephone calls, local transportation, and additional vehicle parking charges and additional pet kennel fees incurred due to the delay."
However, Generali did decline to reimburse you under Trip Interruption for your prepaid nonrefundable flight. SATA canceled your flight for "commercial reasons" which is not a covered peril under any policy including your Generali plan.
Once again, thank you for taking time to submit this review. We recommend to all travelers to take time to review the "named perils'' that are listed on our website prior to purchasing. Please feel free to call us at 800-487-4722 for assistance.Jul 17,2018
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