Travel Insurance Reviews for International Medical Group

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Filed claim
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on
for a trip to Portugal. Portugal.
The trip included a
cruise
tour
International Medical Group iTravelInsured Travel SE
While my claim was eventually honored by Itravelinsured, I had to constantly call their Customer Service department to find out why no action was being taken. The company twice denied getting documents I had submitted, even though I had codes indicating they had received them. The process dragged out for months. Finally they asked for a document that didn't exist and had no relevance to the claim, and failed to respond to my efforts to submit the information requested by sending two documents which together supplied the information they asked for. If I had not requested help from InsureMyTrip, I may never have gotten paid, but my representative at InsureMyTrip promptly expedited my claim and I finally got paid. But what a hassle!
Susan S. would not recommend this plan to a friend or relative.
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Note: This review is for an earlier version of the plan.
  • Angie
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    It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation.

    Nov 12,2024
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