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Filed claim
The trip included a
cruise
tour
WorldTrips Atlas International
It was a good cost if it covered. We were in a storm on a cruise without internet coverage to contact the hotel to cancel reservation.
Received an email that it would not be covered because we didn’t cancel.
Martin T. would not recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Angie
    Photo
    Hello Martin. We apologize for any inconvenience you may have experienced. It looks like you have requested to not be contacted regarding your review. If you change your mind, please email us at [email protected] with your name, policy number, and a reference to this review. We will be happy to assist you. Thank you.

    Aug 13,2024
The trip included a
cruise
WorldTrips Atlas Journey Economy
I purchased insurance with this company and a few months later i had to cancel my trip due to a new job. I turned in all my documents and had copies to find out 3 months later that they claim they didn’t receive! I resent the documents to wait 2 more months to be told that I was eligible for a refund! Then to top it off you will only talk to a foreigner… NO Americans!! The representative that I spoke to was also rude!! I wouldn’t recommend buying insurance from this company because they will NOT give you your money back!!
Taquella H. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
tour
WorldTrips Atlas Journey Preferred
I filled a claim for reimbursement due to a flight cancellation. It took over a month to get a response back from WolrdTrips, and they denied the claim, indicating lack of cancelation reason from the carrier.
Garry S. would not recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
WorldTrips Atlas Journey Economy
Although the claim process was not a prompt and personal one, the outcome was great. We were fully reimbursed with no hassles. Three thumbs up for Atlas Journey Economy!
James W. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
WorldTrips Atlas Journey Preferred
All insurance plans that go through CBP for claim processing are terrible. They take forever to process claims and its very difficult to follow up on. CBP is a bottleneck.
Eduardo G. would not recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Sally
    Photo
    Thank you for your review. Please see the response from WorldTrips.

    "CBP has reviewed the claims in question and has processed them per the terms and conditions of the policy. Please reach out to CBP for additional information payment details."
    Oct 13,2021
The trip included a
tour
WorldTrips Atlas International
Too long answers! Didn't help with my problems!!!
Dmitrii B. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
WorldTrips Atlas International
This plan was inexpensive and easy to set up. My husband severely fractured his wrist in Mexico, and it has cost us almost $30,000 in surgeries ($24000 in Mexico and $5000 since returning). HCC has already paid all of the expenses that were not covered by our primary insurance since returning, and has promised to pay anything that our primary insurance does not pay from Mexico (if/when they decide). Jennifer, our case manager, has been fantastic.
Scott B. would recommend this plan to a friend or relative.
7 of 7 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
WorldTrips Atlas International
I had a health issue, for which I was promptly assigned a case manager who provided support in getting the documentation required for the pre-authorisation of a medical procedure I needed and then for submitting a claim. They took almost 2 months in refunding me, but eventually they refunded me in full, so I'm a happy customer.
Laura C. would recommend this plan to a friend or relative.
4 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
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