Travel Insurance Reviews for Travelex

I allready recommend it to family and friennds

I just filed a claim and have not heard whether my claim will be approved as of yet.
Update:
It took awhile but I believe the delay was partially due to the pandemic. My claim was
processed and I received compensation for extra expenses incurred due to our trip delay.
I am totally satisfied and would recommend this to anyone wanting to purchase travel insurance.

Claim was paid before my cancelled cruise was over. Great service. Will use again.

My husband got an infected tooth while we were on vacation and after antibiotics it needed to be pulled right away. The claim process was easy and payment reimbursement was swift.
We were very pleased with our policy and will use the company again and recommend them to friends.

We travel to Mexico every year, and we always purchase travel insurance, specifically for the medical and evacuation coverage. This year during our 3.5 month stay, my father-in-law became gravely ill, so we had to travel back. We made it in time to be with him when he passed. Later, we traveled back to complete our trip. After returning home, we telephoned, and received information on how to file a claim, as the policy covered trip interruption, which we never had even thought about. Within a couple of weeks of them receiving all of the required documents, we received a check in the mail, which covered approximately three quarters of our expenses.

We were covered for a cruise with a 2 hour flight from our hometown to/from the cruiseport. We were to fly in the morning of the cruise. The day before we were to leave, our flight was cancelled for the next morning due to predicted uber cold weather. The airline put us on a flight that evening, so we were forced to stay in a hotel near the cruiseport. The insurance covered the cost of the hotel. The thing I'd like to point out is that I'd purchased the insurance for the original date. The insurance company was able to think outside the box and cover our hotel, even though the date wasn't within the original time frame of the trip. Kudos to them! The claim took about a week to process once the company had my documentation. Refund is by check.

We purchased the "cancel for any reason" and it was a good thing because we had to cancel due to the Zika virus. Once we submitted our claim everything was handled promptly and we received our check within two weeks of filing the last part of the paperwork.

Delta cancelled my return flight home so I had to pay for an extra night and transportation. The policy reimbursed me
with no hassle. Communication during the process could be improved.

I've purchased Travelex Select from InsureMyTrip.com for my last 10 vacations and never had a claim. In August 2012, on a cruise ship somewhere off the Mexican Coast I suffered a heart attack in the middle of the night. After the E.R. Physician on board saved my life, I spent the next 11 days in a private hospital in Cabo San Lucas getting some of the best treatment available anywhere. Thankfully, my health insurance covered my very expensive bills from the hospital and what wasn't covered by them was covered by Travelex and Stonebridge. Please let me share the following tips for all:

1. ALWAYS ensure your U.S. health insurance plan covers you outside the U.S. Some plans do not, mine did and that was fortunate since the contracted hospital submitted bills totaling $219,000 U.S.

2. Understand that treatment provided on board is not generally covered under any plan. My bill was over $4,000.00 for three hours of treatment that saved my life.

3. Make sure someone keeps meticulous notes on expenses and receipts for everything. DO NOT expect to be reimbursed if you cannot prove you paid the bill.

4. Ask for copies of receipts and medical records from everyone that treats you. You'll need them for your claim!

As for my experience overall. My wife kept perfect notes and collected everything we needed. My family stayed at a local hotel to be close by just in case. Travelex and On Call stayed in touch with us throughout, arranged our return flights home and we submitted our claim with all the required paperwork received by them on September 14th, 2012. Our claim was processed quickly and efficiently and because our documentation was complete all of our expenses, trip interruption and medical expenses, were approved in full and we received our check for nearly $10,000.00 on October 13th. 2012. My premium was just $133.00 for my entire family. You tell me if it was worth it this time!

I can highly recommend Travelex and Stonebridge and applaud their professionalism. I never leave home without travel insurance and never will in the future. But please follow my tips above. No receipts, no reimbursement and ALWAYS download and read the contract BEFORE you buy. There is a reason travel insurance costs are so varied, they each cover different things. Don't assume, check whether everything you want covered is covered and there will be no surprises! Thanks to all at InsureMyTrip, Travelex and Stonebridge Casualty Co. for eliminating our stress and making us whole again. GREAT JOB!!!!

Hi just want to thank all concern person(s) who assisted me during our issue with US Airways. Yes I will keep your company on file to use when I travel again, Best Regards Jack