Travel Insurance Reviews for Trawick International

I sent an email asking question about filing a claim 10 days ago. I got an automated message that my email has been received, but have heard nothing back. This is a stressful enough time having to rearrange travel around the death of my father-in-law. However, not knowing when or how to be reimbursed for those purchases......or what I need to be saving to make sure I have adequate documentation has been even more stressful. I should have gotten an email immediately that told me what to expect and how to make sure I am doing everything correctly.

Everyone I had to speak to was very nice and easy to work with.

UPDATE: Shortly after I wrote this review, my claim was swiftly processed - no questions asked. On one hand, I appreciate that they didn't make me jump through a lot of additional hoops (though I did sent A LOT of documentation with the claim); on the other, it took three months with little communication and a bad review to get things moving. I think I would give this plan another try now that I know they can be helpful with a claim; however, I hope they can figure out a way to improve their turnaround time.

FIRST REVIEW:
I've purchased many trip insurance plans throughout the years, and for the first time this December, I had a missed connection. I was glad to have trip insurance, and when I returned, I filed a claim. I submitted all materials soon after returning from our trip. I got an automated response saying that they were very busy but they would get back to me when I was next in line. I then got emails about two weeks and four weeks later saying the same thing. The last I heard from them was over a month ago.

There has been zero updates on my claim's progress. I chose this option because of its great reviews, but it looks like when you actually need to file a claim, they are not helpful. It's now been almost 3 months since I had to pay out-of-pocket for my missed connection, so I'm out that money as well as the money I paid for the policy. Very unhappy with this experience and policy.

I have not been able to get my claim initiated. I find this very very frustrating.

I started filling a claim and,
The process for filling a claim if downright horrific. They make it SO hard that I ended up not finishing it.
I have two more trips booked and had purchased another policy for my upcoming trip. Needless to say, I canceled it .

They are impossible to get a hold of when you need them. The emergency service is not very helpful. The claims process is manual (PDF files). I would not recommend them.