Travel Insurance Reviews for Crum & Forster - Travel Insured International

They paid my claim in a reasonable time. No problems at all

Excellent I recommend to my friends

Never buy from CF. They come up with excuse after excuse to reimburse a genuine claim. Useless working with these folks. You send more time than it is worth it. I ma still waiitng from a claim made 2 years ago with unending queries that are only made to make one frustrated and not follow up. The queries are always the same. its like they don't even read the response. If you want to waste money, go ahead. You are financing their life style with your hard earned money.

Too slow to process claims, customer service teams are not all on the same page, get different answers every time. Too many repetitive documents requested, all PDFs, need to fill in manually. It took almost 5 months for them to adjudicate the claim. Their customer service is terrible, they can't commit to any timelines, and their people are overloaded with claims. I would avoid this company at all costs.

Everything was good. I fell down and broke bones. The only thing that was a bit difficult was finding a telephone number that went through from Puerto Vallarta Mexico to the USA. It was a good private hospital and all charges were paid by insurance.

I had to file a claim and it was resolved fairly. It was a slow process. Insure my trip was great to work with.

Its been a month since I submitted my claim, no response by email and no call back when I entered the virtual que.I realize they are busy currently, but some kind of response to any of my email and submissions over 30 days seems reasonable.

Update:
after 2 months, I did get an email asking for proof of the refunds I was able to get on my own of the total trip cost. I submitted that the same day.
after 5 months, the insurance company somehow got my airline tickets refunded by the airline which was nice since they were supposedly non refundable. They never communicated with me about it, just got the credit from the airline.
After 6 months, I still have a small deposit I had claimed and should be paid but I've heard no communication from the insurance company despite repeated attempts on my part for contact.
Additional update: their web site had changed several times and I finally found an update on my case there which shows the claim was "closed" 2 months ago. With no communication to me nor any response to the multiple emails I have been sending in the meantime.
I will certainly NOT recommend this company.
Final update: with the assistance of insure my trip, I finally got my claim paid. The lack of communication from the insurance company made for a very frustrating and time consuming process. I'm very pleased that Insure my trip stepped-up and helped me.

I had to file a claim when AA canceled my flight a few hours before my trip. I contacted C&F Travel Insured, and after my cruise l sent in the paperwork needed. It took about a month, but I received a call today stating l would have a check in about a week. Amid the COVID-19 outbreak, l think that is a wonderful turn around. Thank you!

we booked our travel in May 2019 On June 3, 2019 we purchased insurance. In 1st week of Sept 2019 I received an email that my flight is cancelled by AeroMexico. So I had to go ahead and book my flights again which cost me around $1,500.00 more than the original purchase. I contacted the insurance co they asked me to send them all the proof which I did. for 2 weeks I did not receive any correspondence from the insurance co so I decided to contact them to find out about the status of my claim. The lady that I spoke to told me that this kind of flight cancellations are not covered under their policy. moreover the insurance that I purchased is not refundable plus even though we are flying on the same dates to the same destination the insurance that we paid for does not cover us any more.

First time we ever filed a travel insurance claims--I thought it might be a grind, long delays and having to provide more and more documentation. Instead, I filed all our receipts, described our trip interruption and what we did to make our way home. Less than 2 weeks later, the full claim amount was accepted without our having to do anything else. Direct deposit is on its way. This is how insurance is supposed to work!