Travel Insurance Reviews for AIG Travel

Thank you for leaving a review of AIG Travel. You mentioned in your review that you had made changes to your trip plans but did not update the policy to reflect these changes. The policy needs to have correct travel details in order for coverage to apply. In the event that your trip plans change, you need to contact our call center for assistance with updating the policy to reflect the correct trip information. This should be done immediately once changes are made. Our licensed agent call center can be reached at 888-459-4501.

Thank you for your review. We're sorry to hear about your negative experience. Both AIG and InsureMyTrip want our customers to choose the correct policy to fit their needs and stress the importance of reviewing your coverage details via the sample Description of Coverage/ Insurance Policy that’s provided at the time of purchase.

Nevertheless, in order to receive reimbursement under the Trip Cancellation benefit, your cancellation must be due to a covered reason listed in the policy, which unfortunately does not include your sister canceling her destination wedding due to the recent deaths in the Dominican Republic. Since state department travel warnings are not covered reasons under any plan, you would have needed to purchase a policy offering the optional Cancel for Any Reason which would have been available to you with the AIG Travel Guard Gold plan.

In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you.

Thank you for advising us on the status of your claim.

Although we are pleased you received reimbursement of your medical expense, we can certainly understand your frustration to hear that your Trip Interruption claim was denied. However, your Trip interruption claim was fairly denied because it did not meet the terms of your Travel Guard Gold plan which on page 7 of your certificate states:

Trip Interruption Benefits: The Company will reimburse the
Insured up to the Maximum Limit shown in the Schedule or
Declarations Page for Trips that are interrupted due to the Unforeseen events shown above for:
(a) Unused portion of nonrefundable, prepaid insured Trip Cost, and
(b) additional transportation expenses incurred by the Insured, either
(1) to the Return Destination; or
(2) from the place that the Insured left the Trip to the place that the Insured may rejoin the Trip; or
(c) additional transportation expenses incurred by the Insured to reach the original Trip Destination if the Insured is delayed and leaves after the Departure Date..."

InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents should you have any other questions. Please call us at 800-487-4722 as we would be happy to assist you.