Travel Insurance Reviews for Generali Global Assistance

Filed a claim when trip was cancelled due to illness. Generali was unresponsive and raised roadblock after roadblock. Eventually received airfare refund from United Airlines, not insurance company.

I filed a claim for expenses incurred when a delayed connecting flight caused me to miss a transatlantic flight, resulting in an overnight stay. My expenses were somewhat unusual (visas, COVID testing) so I wasn't sure they would be covered but was happy to be fully reimbursed.

I have experienced baggage delay before on my international flights and it is nothing but a pain in the neck to get delayed, miss your travel plans because you have to wait for the luggage to arrive the next day and then you have to stick around to receive it for a window of 4 or 5 hours. I chose the insurance specifically for this reason and selected the best coverage for that option because I felt that I would at least be compensated for the baggage fees and missing a day of vacation. Sure enough, I needed to file a claim for that very reason. It was the easiest transaction, wrote an email, received an almost instant response, filled out the form and attached photos of all the documentation and boarding passes, and received my check in the mail a week later. Could not have gone smoother and somewhat made up for the hassle at the airport at midnight... very professional, quick, and uncomplicated company to deal with! Will use again on my next trip for sure!

I have waited until a claim was settled. I thought the process was fair, though I had to repeat some information. The settlement was complete and thoroughly explained. My partner and I will certainly be repeat customers. He is already covered with an annual policy since he travels fairly often. I will be a repeater when my next opportunity arises. Mark us very satisfied.

Extremely quick and efficient processing with a reasonable amount of paper work. Very professional service.

Unfortunately, we had to cancel our planned trip due to a family member illness. A claim was subsequently submitted and resolved satisfactorily. However, there was a minor glitch that required some insistent persuading on my part to overcome. One of the claim items was a fee imposed by the airline for returning the reward miles that had been used to book the flight to Europe. For some reason that still escapes me, the claim representative could not verify that the airline fee was related to the flight to Europe even after speaking to someone at the airline. I was asked to provide some kind of invoice which was ludicrous since the airlines don't work that way. When you incur an expense with them (like booking a flight) they expect immediate payment. Evidence of the payment was provided by a copy of the charge account statement. We had also incurred the same kind of fee with another airline, yet no further supporting documentation was requested for that part of the claim. This matter had to receive supervisory approval to be paid! It still makes no sense to me. Having said all that, the claim was paid in full so I am satisfied.