We are only showing ratings that have a written review.
The trip included a
cruise
tour
Generali Global Assistance
Premium
I had an issue I wasn't sure if it would be covered and it was difficult to get information. I ended up calling in and after some time did speak to someone. I did not file any claims so I don't know how good the coverage really was.
Michael J. would
recommend this plan to a friend or relative.
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Samantha FourezGenerali Global Assistance
We're strive to exceed customer satisfaction. If you would like to share more about your review, please email our Customer Experience team @ [email protected]Oct 30,2024
Generali Global Assistance
Preferred
Two days prior to our departure, we requested a supplemental letter confirming coverage under our policy for COVID-related medical expenses. An InsureMyTrip customer rep promptly contacted Generali, and within 24 hours we had our letter. No complaints, great customer service!
David S. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Generali Global Assistance
Standard
Did not need to make a claim, but was good to know that I was protected.
Tulsi R. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Since I did not use the plan I really can not comment.
Paul G. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I purchased this plan in December for a trip in March. It had a ten (10) look back (whatever that is). I called to cancel the insured trip because my wife suffered a set back from open heart surgery six months ago. She spent over three days in cardiac ICU in February and was advised against making the trip at this time.. I was told that there would be no refund or transfer to a trip rescheduled in September because of the 10 day lookback. I feel that that is unfair especially since there would be no claims from the trip because there was no trip. Very unhappy customer.
CHARLES B. would not
recommend this plan to a friend or relative.
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Zac
Thank you for your feedback on the policy. CSA Travel Protection has issued the following reply:
"We're sorry we have not met your expectations. Our aim is to provide an excellent customer experience. One of our team members is reaching out to you as we just need to receive proof of cancellation and refund in order to refund your policy. If you have paid any penalties for cancelling this trip, we will help you process a claim. You may also contact us at 1-800-328-9505.
We wish your wife a speedy recovery"Apr 07,2016
Generali Global Assistance
Premium
Great product at a reasonable price. The coverage certainly added peace of mind given we were so far off the beaten track. Thank you.
Jennifer G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
We didn't need to use the plan which is a good thing!
George P. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Appreciated customer service when considering my options.
Nanette K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Premium
Being a retired RN I know all the health problems that might happen on a trip out of the country.The man I spoke to was very pleasant and helpful.My son in law's company also uses this insurance company so felt if anything should happen I was in good hands.Had a lovely trip to Fiji except the heat and humidity were over the top!
Lois D. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
We didn't need to use it...thank God! The policy was easy to purchase and print the documents we needed.
Bill B. would
recommend this plan to a friend or relative.