Travel Insurance Reviews for Crum & Forster - Travel Insured International

The service was fantastic!

My flight was cancelled and I had expenses related to the delay. I had my electronic boarding pass which stated that the flight was Cancelled, but C&F didn't think that was enough. They wanted a written statement from the airline as to WHY the flight was cancelled. It was the weather, but who cares? Why do they need a statement in writing from the airline when it was clear that I couldn't have forged my own electronic boarding pass? That added ten days to my reimbursement, which I did eventually receive.

I bought two separate policies (as required since we don't live in the same household) for my almost 80-year-old father and I to travel to the Netherlands in April 2020. The airline cancelled our flights (non-refundable tickets) because of COVID (clearly stated in our email). I filed a claim for one policy on April 5, 2020 with all relevant documentation. I started getting reminders to submit relevant documentation several weeks later although I had already submitted all of the required documentation. I submitted the second claim for my father in May 2020 because it was clear nothing was happening quickly (understandable certainly). Several months later, I started calling on a monthly basis because of hearing nothing from the company. They assured me first the files were complete and then that they had been consolidated and assigned to a claims person. I gave up calling after the last person I spoke to said that calling every month was fine but wouldn't make anything happen any faster. I received a letter about my policy today 10/16/20 (almost six and a half months later) informing me that non-refundable airfare was apparently not covered under the policy. I reread the policy and agree that this is apparently true. Why one would offer insurance for travel but not cover airfare is admittedly a "shame on me" thing for not noticing that the one and ONLY thing we needed it for wasn't included (literally the tickets were the sum total of the value of the trip for which we requested insurance--everything else was refundable or could be cancelled). I understand the technicality of the decision; that it took five and a half months (without any clear information from the company) is appalling, especially now since I have to try and find other recourse to recoup thousands of dollars some other way. I certainly would never buy from this company again and would urge other users to read carefully in case they assume that their airfare is in fact included in the policy if your airline cancels your trip. In our case, it was "your Travel supplier cancelling your trip is not a listed covered reason; therefore, benefits are not payable." So, lesson learned, but I wish I hadn't been able to buy coverage for something which literally couldn't be refunded according to the terms of the policy.

We did not get to go on our trip to Amsterdam, do to losing my job.
We got our money back, customer service was real helpful, nice to us.

We hope to go in 2020, on our trip to Amsterdam, I will make sure to use
C&F Travel insured international.

I had an injury nine days before our trip that was completely unexpected and as a result we had to cancel our trip to the Netherlands. My claim was paid within a few weeks of my claim submission with only one query from the claim department. I was able to contact the claims adjuster directly and resolve her questions in a short telephone call. I received my claim payment in full within two weeks of that call. Thanks to Crum and Forrester we have just rescheduled the same trip we missed this spring for next spring. Needless to say we also purchased C and F coverage for the coming trip.

I bought a policy before a planned trip to Europe. Unfortunately a health problem forced me to cancel my trip and undergo surgery. After filling out forms, I was very pleased that I was paid in full for my plane tickets. I have bought travel insurance from other companies in the past, but this time I had very good and fair treatment.