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TravelSafe
Classic
Horrendous Customer Service when we tried to file a claim. They lose documents, don't follow, up, come up with excuses, etc. For a Simple $250 Medical Reimbursement they have been giving us the run around for almost 4 months. The claim could not be more simple (Dr. visit on a policy with Primary Coverage). Claim was finally paid when said we would contact the State Insurance Commissioner Beware if you need to use this company. I'd recommend staying away
Michael K. would not
recommend this plan to a friend or relative.
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Dear Michael,
Thank you for taking the time to provide us with your feedback. It is highly valued here at TravelSafe. First, we want to apologize for the poor level of customer service you received during the claims process. This should never be the case.
As a travel insurance company, we strive to provide travelers with products and service that extend beyond their expectations. However, we recognize this was not your experience.
We have notified our claims processor, Trip Mate, that the length of time and effort taken to address your legitimate claim is unacceptable and we are working with them to make sure that other TravelSafe clients do not have the same experience.
Again, I apologize for any inconvenience or frustration this has caused. We hope you still consider purchasing travel insurance in the future.
Sincerely,
Amanda H. from Team TravelSafe