Travel Insurance Reviews for WorldTrips

We are only showing ratings that have a written review.

Sort by
Filed claim
By
on
for a trip to the Dominican Republic. the Dominican Republic.
The trip included a
cruise
tour
WorldTrips Atlas International
The claims process with WorldTrips is very difficult and cumbersome. They take several weeks to respond for any type of communication or after submitting more documentation. Their online portal is not very user friendly and is in need of an update.
Michael K. would not recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
  • Angie
    Photo
    Hi Michael. Thank you for providing feedback and we apologize for the cumbersome process. We’re actively working to make improvements to our internal processes and our online member portal to help prevent situations like this occurring in the future.

    Feb 02,2023
By
on
for a trip to the Dominican Republic. the Dominican Republic.
The trip included a
cruise
WorldTrips Atlas International
Absolutely a waste of money. My husband almost died on our trip and the insurance was a big fat FAILURE. Support and customer service was completely lacking. Don't waste your time or money. Did not pay for ANYTHING, but kept interfering with his care. Even denied the coverage for hotel room to be at his bed side.....clearly spelled out in the policy. What a complete waste.
Nancy G. would not recommend this plan to a friend or relative.
5 of 5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    After advising the insurance provider on this review, Tokio Marine HCC (TMHCCMIS) contacted the insured. One of the insureds had a medical emergency for which TMHCCMIS paid the air ambulance bill. However, in order to determine if the medical bills were covered under the policy, TMHCCMIS needed additional information from the insured, so they reached out directly to the insured to obtain this information.
    Jul 22,2019
  • Carol
    Photo
    We also received the following update from the insured:

    "Just to follow up on previous complaint about the insurance I purchased. I realize you are the broker and not the actual insurer.

    But finally after 7 months they have reviewed my case and agreed it was handled wrong. They will be reimbursing me for the portion they denied earlier for cost to be at bed side. They agree that they will pay the cost of the onboard medical (they just need a copy of my insurance denial), and will reimburse me for my out of pocket medical expenses for 2018 and 2019.

    Although I am grateful for that at a time when my husband was literally hanging to life and supported 100% on mechanical life support and now on heart transplant list is not when you want to fight these battles.

    At least the company is using my situation for training on how to manage and what they do for such extreme cases as ours."
    Jul 22,2019
  • Carol
    Photo
    Thank you for your continued feedback. Although we are pleased to hear that HCC has paid your claim, we regret to hear that you had so many issues with this claim while going through such a critical time. We wish you and your husband best wishes for the new year.
    Nov 25,2019
By
on
for a trip to Dominican Republic. Dominican Republic.
WorldTrips Atlas International
HCC took 3 full months to send me my reimbursement for a pricey visit to the doctor while on an international vacation. Along the way, I checked in frequently, and it seemed their internal processing time was exceptionally slow. That said, when I started to wonder if this was a scam, I read that other reviewers had the same experience, but were ultimately paid. This is how they operate. HCC is by far the cheapest cost for the most comprehensive coverage. How often do you really have to file a travel insurance claim? If you have the patience to wait, and are willing to roll the dice a little, this is a good buy. If you want certainty, professional service, and speed, pay 3x as much for a better company.
Joshua A. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that your claim took 3 months to process. In the future, if you have to file claim using a policy purchased through InsureMyTrip, please contact us and ask for a customer advocate. Our customer advocates can contact the claims department on your behalf to help expedite the claims process.
    Apr 28,2015
Show reviews per page.