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Trawick International
Safe Travels Voyager
The insurance was useless!!! My trip got cancelled on behalf of the promoter and I filed a claim to get my money back because I insured the trip. MY CLAIM IS WAS DENIED!!!! USELESS!!! Next time use a credit card and will not purchase insurance again.
Patricia H. would not
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
cruise
Trawick International
Safe Travels Voyager
I canceled the trip due to a positive covid test. Called to file a claim, was told it must be done online. The form would not open to file. Called and emailed customer service. The response was not helpful. I did file a claim, then felt with Celebrity to rebook another cruise. I canceled the claim with you. Never received a response.horrible service
Rosemary S. would not
recommend this plan to a friend or relative.
8 of
8 people found this review helpful
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"Ms. Sprenger, thank you for your review and for bringing this to our attention. We are sorry to hear your experience with us did not meet your expectations; honestly, it didn't meet ours, either and we will use this feedback to help us do better going forward. It looks like the last communication was a request for additional information, but we do not see anything about canceling it and apologize for any confusion this caused. To cancel the claim, you can reply to the email from [email protected]. We hope you can finally take the cruise and enjoy your trip. Thank you."