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AXA Assistance USA
Gold
Not super responsive or helpful when we got sick. Decided not to claim as a result.
Jennifer L. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
AXA Assistance USA
Gold
Once the claim got to the right organization, it was processed quickly and promptly. But the email address on insuremytrip.com for submitting a claim was wrong. After several months sitting with no action, the claim was denied (they didn't have the right policy documents), and then they decided it should have been sent to a different claims processor. Once it got there, everything proceeded smoothly.
Meryl M. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Carol
We apologize for the confusion in filing your claim. After you purchased your policy, American Modern Home insurance Company transferred their claims handling to another company. We apologize for not advising you in a more timely basis.Dec 15,2018
The trip included a
tour
AXA Assistance USA
Gold
A week before leaving on a 3 week trip to Japan I suffered an accident that required surgery and was obliged to cancel the trip. Everyone I spoke to prior to filing the claim was delightful and helpful. The forms were not difficult to fill out nor was the supporting documentation that is required unreasonable. The claim was promptly acknowledged and processed within the stated timeframe (about 30 days). Payment will be prompt and comprehensive. I am very highly satisfied and would recommend this plan. It is a good value for the cost and allows me to rebook the trip next year.
Barbara M. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
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