Travel Insurance Reviews for Nationwide

I filed a claim for lost/damaged luggage and a missed port on our recent cruise. I sent in boatloads of documentation only to be DENIED. I won't use this insurance again.

We had to cancel our trip due to our son being diagnosed with a deadly disease. The Nationwide claims representative worked with us and our claim was paid promptly.

We had filed a claim for a flight out of Washington to Norway which was delayed. The process was very detailed with a lot of uploading paper work to show that we purchased another connecting flight in order to make our cruise time. Nationwide did make good on the claim for $200. (which was in the policy for the delay). With that being said the policy was good to have if something major was to take place.

I had to cancel my travel plans due to an injury. My claim was handled professionally and very quickly. I would highly recommend both the company and the plan.

Claim was processed successfully but very slowly (3 months from filing to check). Cancellation resulted from traveling family member's unexpected surgery. Claim form (from claims processor in Florida subcontracted by Nationwide) asked for rights to access her complete medical records over an extended period. Instead, she provided a formal letter from her surgeon. Since the amount claimed was little more than $100 over the cost of the policy premium, she/I felt this demand to access huge amounts of confidential health information was way out of line. Buyer beware; in processing claims, claim processors may automatically ask for intrusive access to someone else's health records. If you (or they) are not willing to provide this, try pushing back but realize that you may ultimately be forced to either forego your claim or reveal medical information belonging to whichever party "caused" the claim. These days privacy has a real value and claims processors should adapt by asking only for what can be reasonably required to fairly process the claim in front of them. In this instance, Nationwide's claims processor acted reasonably; they did not press for anything more than the surgeon's letter and did not reject the claim automatically because I didn't sign anything granting them permission to go where they didn't need to go.

I had a serious personal accident injury 7 weeks before my scheduled trip. The resulting injuries did not permit me to travel, I submitted the required documentation and the policy reimbursed me per its terms and conditions. I have no complaints. It took 4 weeks for reimbursement after filing my claim.

I fell and broke my ankle on the second day of my trip to Norway. I was treated by medical personnel both on the cruise ship and at a local hospital. I submitted the bills and had a reply from them within five days that most of my claimed expenses would be covered. I was impressed with the company's prompt responsiveness.

I lost my e reader on the airplane and was able to submit the purchase receipt and the claim made to the airline. I received prompt attention and payment