Travel Insurance Reviews for AXA Assistance USA

Had to go back to them on the claim but everything was processed quickly. Would highly recommend insuremytrip.com. Have paid so much more for coverage in the past without the compare took. Will be using this again in the future!

Once the claim got to the right organization, it was processed quickly and promptly. But the email address on insuremytrip.com for submitting a claim was wrong. After several months sitting with no action, the claim was denied (they didn't have the right policy documents), and then they decided it should have been sent to a different claims processor. Once it got there, everything proceeded smoothly.

we had to file a claim for baggage delay and baggage damage (loss). after few initial back and forth - and waiting 20 days after sending final documents they requested, we did receive a refund minus refund received from the airline. the reason i put 4 stars is that there is no way to check claim status/details online - you have to call them. Also claim submission is done via email.

I think reviewing insurance plans only matters from those who had to file the claim, this is when insurance plan is truly tested for its "goodness".

For my wife and I, the trip to Italy was one of the most amazing experience. Everything was professionally organized. Share with our customers was a great experience, everyone of our customer was so impressed for the professionalism. I thank the ASG group and Sulema.for everything
Well done.

Thank you
Porfirio Diaz

I had to cancel my trip because of unexpected health issues. AXA uses a subcontractor to actually process the claim. The amount of detailed documentation demanded, and the unending requests for "more" information, dragged for months. Although they did finally reimburse for the appropriate expenses, I actually reduced the amount of my claim during the process because Delta unexpectedly refunded the cost my "nonrefundable" tickets; kudos to Delta. I don't know how AXA would have handled the plane ticket costs or change fee had we needed to resolve that issue, since I couldn't travel within the allotted time frame of allowable reticketing.

A couple of weeks before I was to leave for Italy, the doctors discovered I had lung cancer and suggested I cancel my trip as they wanted to start treatment immediately. I notified AXA to cancel my trip and it was done right a way. Filled out proper paperwork and after several months, I received my refund check. I would definitely recommend this travel insurance. They kept me updated as to the progress of the check. Will use this insurance on any of my future travel experience. They were wonderful. I thank you AXA!!!

We recently had to make a claim due to a medical problem that occurred shortly before our planned trip. The claim was handled smoothly, with a minimum of paperwork required from us. Our payment was quite substantial, but the insurance claim was paid with no arguments or attempts to reduce our payment.

We would highly recommend the AXA Assistance USA Gold plan to others.

Fast, fair, & helpful. Far exceeded reasonable expectations.

Filing the claim was a bit of a hassle but, otherwise claim handled okay.

I had to go to the emergency room in Spain and AXA covered my expenses. I'm so happy I purchased insurance and I can't recommend AXA enough.