Travel Insurance Reviews for Trawick International

I almost always purchase Trawick when I travel, and this is one of the rare instances where I actually used it. The online portal is easy to use, I reached a person quickly when I called with a clarification question, and my reimbursement check was delivered in a couple weeks -- the full amount requested, no hassle.

Due To a fall and hospitalization of my wife, we were forced to cancel our cruise. Trawick gave me the information I needed to file a claim and completed my repayment efficiently and without any issues.
I am happy I chose them for our trip insurance.

My wife and I purchased a Trawick International "Safe Travels Voyager" policy ($1,104) to cover our December 2022 trip to New York from California for a family medical emergency. United Airlines delayed our return and then rerouted us to San Francisco, requiring us to stay overnight at a hotel at our own expense without our luggage. We reached home more than 24 hours late. Our policy included the fllowing coverages that, on the face of it, would seem to have applied to our situation: Trip Interruption ($5,202), Travel Baggage Delay ($8+ hours, $600), and Travel Delay (6+ hours, $150/day). However, the company defined only our hotel expense ($450.52) and the extra charge for our seats on United from San Francisco ($78) as "eligible" expenses, ultimately sending a check for $378 toward our claim of $1,748.52, and $150.52 less than the company itself had listed as "payable.". My conclusion: Don't take the listing of coverages on the policy at face value. "Travel Baggage Delay" and "Travel Delay" don't mean what the simple language would imply. Our experience with this Trawick/Nationwide policy raises a serious doubt in my mind as to the value of travel insurance.

Postscript: A week after I wrote the above review, I received checks for $150.52. This amount brought the total reimbursement to the level the company identified as "eligible expenses."

I will never use this company again. Completely rejected my reasonable claim.

Had to file a claim against this policy for an interrupted trip. Claim process was online and easy to do, received a payout on the claim at just under a month from submission. Everything went smoothly and did not require any additional information after the initial submission.

My only complaint is we did not get any confirmation the claim was received other than the online screen confirming submission and the claim never showed up (even after it was paid) on the website. We had to call at 3 weeks to understand if was received and had been assigned an adjuster. It had, and we received payment a week later, but we just didn't know.

We needed file a claim, my husband had to go to medical while on our cruise. I called customer service before I did my online claim for clarification, they were very helpful, did my claim online attached documents and payment was sent to me. Very easy process.

Everyone I had to speak to was very nice and easy to work with.

some delay in processing a claim, but the claim was honored, and we have received the requested dollars from the claim. Will use Insuremytrip in the future.

Had purchased this policy a few times for cruise and flight travel. Finally had to use it for a 9 hr. delayed flight from Allegiant in which the airline gave us only $8 for food. I kept all my food receipts, submitted them, a screenshot of them on my credit card statement, along with the flight purchase and two screenshots from two different sources of the delayed flight and new departure time. I submitted that all about 3 days after I returned. Waited about 3 weeks and sent an inquiry, heard nothing. Based on other reviews, I knew it could take up to three months. About 5 days ago I got an automated email that was claim was received, but that still being processed due to the amount of claims they were receiving. Today (1/5 months later), I got a check in the mail for my requested amount. I would use them again!

Had an injury on the ship that required medical attention on board. I was told they didn't have the equipment needed and to wait until I get home to have another test. Called Trawick to submit a claim and they stated even though the injury happened while on the ship, they would not cover any other tests once I came home. Makes no sense.