Travelex
Travel Basic
The check still did not come in.
Simeon R. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
Travelex
Travel Select
Update: After waiting for nearly two months I was contacted by email saying they've now processed our claims and the checks are in the mail.They are covering the portions of the trip that we insured and reasonable coverage was provided; however, the customer service was non existent and super slow to respond. ***Submitted a claim for Coronavirus ( Cancel for any reason). No response, never contacted by an adjuster. Can’t reach anyone in claims. I’m sure they’re swamped with claims but it’s been almost a week with zero contact. I wouldn’t purchase this policy or work with TravelEx in the future. Poor customer service.
Suzanne D. would not
recommend this plan to a friend or relative.
6 of
7 people found this review helpful
-
Erin
We appreciate you providing your feedback. Travelex has offered the following response:
"Thank you for taking the time to reach out to us on InsureMyTrip.
We have contacted the Claim administrator, on your behalf, and have been advised that your claim payment was processed in full today, May 6, 2020.
Please keep in mind, that due to the Coronavirus outbreak, our Claim Administrator is experiencing an increased volume of claims. If you have any questions about your claim payment, please contact our Claims Department at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT or via email at [email protected].
We appreciate your patience and understanding."May 13,2020
Travelex
Travel Basic
We booked a trip Feb. 12, 2020 and purchased insurance Feb. 14, 2020. Due to the corona virus we canceled the trip. We called Travelex to make a claim.. The Travelex agent told us the corona virus was NOT a covered reason for trip cancellation, so they would not make any payment.
Frederick A. would not
recommend this plan to a friend or relative.
-
Erin
We appreciate you providing your feedback. Travelex has offered the following response:
"Thank you for taking the time to post about your situation.
We understand the experience surrounding your situation did not meet your expectations. We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.
We will be reaching out to you personally to go over options for a Date Transfer, which will allow you to reuse your policy for a future trip.
We appreciate your patience during this time and look forward to hearing back from you."May 11,2020
Travelex
Travel Select
I was pleased with the ability to purchase on-line and how well the process worked when I needed to file a claim. It was easy to contact a real person when I had questions. The customer service was efficient and accurate. The email explaining the analysis and reasons for part of my claim not being covered was easy to understand and thorough. A great experience of how on-line and non-local transactions should work. Thank you.
Ronald S. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Basic
I purchased the plan in good faith thinking I will never have to use. Unfortunately my husband Deonarine Prasad fell and broke his leg. I could not get hold of anyone lines busy and long hold times so I gave up. We handled ourselves with medical in India paid out of pocket expenses. With assistance of the airline somewhat we are back home.
I am not one to complain but this was unacceptable
I am not one to complain but this was unacceptable
Hardai P. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Zac
We appreciate your feedback. The insurance provider has issued the following response:
"Thank you for taking the time to express your concerns on Insuremytrip.com. We are sorry to hear that your husband suffered an unfortunate accident on your trip, and that you were not able to get through when calling.
The Covid-19 pandemic has caused unprecedented disruptions in the travel industry, and the world at large, thus longer wait times have occurred. This also caused On Call International, our Travel Assistance provider, to have longer than normal call volume and wait time. We want to thank you for your feedback and will pass this on to On Call International, for future assistance in helping our travelers.
You mentioned you had incurred medical expenses during your trip. To receive assistance with filing a claim, please contact our Claims Department at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT or via email at [email protected]. You may also start the claims process by visiting our website, https://travelclaims.bhspecialty.com/fnol/start or download our app “Travelex Insurance” on Google Play or iTunes.
Please be aware that due to the Coronavirus outbreak, they are experiencing an increased volume of claims. All claims are being processed in the order in which they are received, but that may take up to a minimum of 8 weeks. We appreciate your patience.
Kind Regards,
Travelex Insurance Services"Jun 10,2020
The trip included a
cruise
Travelex
Travel Select
Your plan is a rip-off!
Alden K. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Erin
We appreciate you providing your feedback. Travelex has offered the following response:
"Thank you for taking the time to post about your situation.
We understand the experience surrounding your situation did not meet your expectations. We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society.
We will email you directly with an extended date transfer, to reuse your policy towards a future trip.
We appreciate your patience and regret that we were unable to provide a more favorable outcome."May 01,2020
Travelex
Travel Select
I broke my foot right before my vacation on canada ended. I was reimbursed for the emergency clinic I went to. Would definitely purchase this travel insurance again.
Toni B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Travelex
Travel Select
When my wife broke her arm a few weeks before our trip we had to cancel and were able to successfully utilize the Trip Cancellation coverage.
The policy did cover the value of Chase points used to pay for the non-refundable flights which was good and what I expected but was not certain of. Chase would have covered via secondary if needed but it was not needed.
I felt they were a bit slow in processing and stated a 30 day processing time which seemed a bit excessive. They also did not cover the non-refundable costs of Visas which were several hundred dollars and a bit surprising to me. They used an exclusion for government regulations as the reason but that seems pretty lame to me. This is trip cancellation coverage and Visa costs are something that are foreseeable and should be covered.
The policy did cover the value of Chase points used to pay for the non-refundable flights which was good and what I expected but was not certain of. Chase would have covered via secondary if needed but it was not needed.
I felt they were a bit slow in processing and stated a 30 day processing time which seemed a bit excessive. They also did not cover the non-refundable costs of Visas which were several hundred dollars and a bit surprising to me. They used an exclusion for government regulations as the reason but that seems pretty lame to me. This is trip cancellation coverage and Visa costs are something that are foreseeable and should be covered.
Nanci W. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
Travelex
Travel Basic
Claim was paid before my cancelled cruise was over. Great service. Will use again.
William U. would
recommend this plan to a friend or relative.
The trip included a
tour
Travelex
Travel Basic
Glad I had the plan and would definitely use Insure My Trip again. Thanks!
Sylvia S. would
recommend this plan to a friend or relative.
"Thank you for taking the time to post on Insure My Trip.
We have contacted the Claim Administrator, on your behalf, and have been advised that the check for reimbursement was mailed on April 7, 2020.
Thank you again, and we look forward to insuring all your future trips."