Travel Insurance Reviews for Generali Global Assistance

Claim submitted and paid for all out of pocket expenses. No payment for delay in receiving luggage

Worst trip ever ... two day delay in departure, lost luggage, minor medical expenses due to flu ... Generali did a great job processing the claims and remuneration was quick. Would definitely use Generali again!

Very good customer service. Thank you.

Due to a tragic medical situation with my sister (who is in a coma) I had to cancel my trip. Generali helped me with the cancellation fee with minimal hassle and an easy process. When one is grieving, such kind assistance is extremely valuable. I will definitely buy this plan again. At time of purchase, it was the best combination of benefits for the money, which is why I chose them.

I had to cancel my month-long Mongolia trip due to a medical emergency that happened 10 days before departure.

I provided Generali with ALL the medical and airfare documents they requested. They claim that they need more documents but don't spell out which ones. I've provided all airfare proof of purchase and all airfare refunds due to the cancellation. My MD filled out their forms and attached all the reports about my medical exams during the emergency.

Generali does not answer emails. Getting a hold of a human being on the phone is impossible -- talking to bots and then disconnects.

I bought the most expensive policy + service and I receive near zero response.

I have had no problems with other premier trip insurance policies from other companies.

I would not recommend Generali to anyone.

Filed a claim when trip was cancelled due to illness. Generali was unresponsive and raised roadblock after roadblock. Eventually received airfare refund from United Airlines, not insurance company.

we had to file a claim and it was processed within 24hrs -amazing

Generali insurance claims person has not responded to my phone calls today.
Before we sent claim we spoke to two people to make sure that we got a list of needed forms.
Were directied to their website which is very difficult to find what you need.
We had hoped that the company would provide a set of docs. They don't.
We wanted to get this right from the beginning.
We got a letter requesting more.
Tried contacting the case manager all day but she was unresponsive.
Anyhow we trusted you to broker a good product.
This company should not be part of your product line.

We had to cancel our trip due to a medical emergency two weeks prior to the trip. The e-file process to file the claim was very easy, instructions for exactly what documentation was needed was very clear and easy to upload. The claim was processed in a very timely manner and I would definitely use Generali again.

Although I've purchased this insurance several times before, this is the first time I've needed to collect on it. I am very pleased to say my claim was processed promptly, and without question. I submitted all the necessary paperwork, and was reimbursed for the full amount. I will definitely buy this insurance for my next trip.