We are only showing ratings that have a written review.
The trip included a
cruise
tour
C&F Travel Insured International
FlexiPAX
I was pleasantly surprised how quickly my claim was resolved. Very pleased with the process. I will definitely consider your company again for future trips.
Brenda M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
FlexiPAX
Filed claim on Sept. 23, 2024 received check for correct payment on Oct 29, 2024. Did have to call with questions a couple of times, short wait time to speak to a representative.
Michelyn H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
FlexiPAX
Claim process is too archaic and burdensome. Electronic claim forms don't work. Travel delay coverage is wholly inadequate. Claims personnel are not completely familiar with their process and indifferent re processing claims.
Harold S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
FlexiPAX
Exceptional service and speed of claim refund
Debra A M. would
recommend this plan to a friend or relative.
The trip included a
cruise
C&F Travel Insured International
Worldwide Trip Protector
Our cruise was delayed by one day due to a hurricane. We filed a claim and we’re quickly reimbursed for an extra night in a hotel and food for that day. They also had an app and quick phone customer service.
Justin E. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
I submitted a claim for a visit to the medical unit by phone and was told I would get an email with instructions and was given a claim number. I waited about 2 weeks and never received an email. I tried calling back customer service 4 to 5 times over the next week waiting on hold for hours. Finally I reached an agent after hours on wait and gave her the claim number. She said no such number existed in their system. She was very polite and said she would take the information again and file a new claim. She waited on the phone while I checked to see if the email she sent me came through and gave me her direct number if I had a problem. I submitted all of the necessary paperwork the following day. I received a check 4 months later the day I was leaving for another cruise that I had insured through a different company.
Paula A. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
C&F Travel Insured International
Worldwide Trip Protector
Purchase this insurance for a recent trip to Canada, on our way back we had a +6 hour delay and I made a claim for expenses (meals, charger etc; ~ $105.00 USD). Submitted all the documentation on January 12th and it has been more than 19 BUSINESS DAYS without a response (25 calendar days), even though they say it takes around 15 business days to process. No communication has been received, terrible customer service, do not buy!
UPDATE: After 8 months Insuremytrip did follow up. The claim ($102) was paid but only after the bad review above was posted. Anyway, I stand with what I said before, terrible service and the process should have been either faster and/or with more communication on their part.
UPDATE: After 8 months Insuremytrip did follow up. The claim ($102) was paid but only after the bad review above was posted. Anyway, I stand with what I said before, terrible service and the process should have been either faster and/or with more communication on their part.
Alejandro E. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector Lite
basis for claim was within coverage time. Solution fell outside the original time frame. The adjustor and I had different interpretations about the flexibility of the policy. She won, I did not push.
Barnabas K. would
recommend this plan to a friend or relative.
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Carol
Thank you for your feedback. However, it is true that not only must the claim have occurred during the policy term, the additional expense must also be incurred during that coverage term. A good example is a traveler waiting until returning home before seeking medical treatment for an injury that occurred during the trip. There would be no reimbursement under a travel insurance policy for medical expenses incurred once you returned home.
InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. If you would like to receive assistance in obtaining a quote or purchasing a policy, please call us at 800-487-4722 as we would be happy to assist you.Nov 05,2019-
BarnabasK
Sorry for the delayed response. This is what I thought: I had a normal policy. Coverage for cancellation, for covered causes, began at time of purchase. The original trip included a visit of my daughter. Her newly scheduled operation, just a few days before the starting date of my travel, required that I depart earlier than scheduled and return later (the total trip duration was 30 days).
By the time United Airlines adjusted my schedule I had to purchase the outgoing flight and use my already invested miles for the return flight.
In the pre-departure hurry I did not call you; I thought the event was covered and notification after arrival to Toronto would not affect our relations. The changes and costs were all before the original termination date of the policy; I had no claim for thet period.
I think the problem is that travel insurance policies/adjustors do not consider when the the cause of a claim is within the coverage period, but the resulting costs are incurred outside the orginal travel dates. I don't know how normal coverage can deal with situation; a little extra good will might have helped.
I had no time to think this through and took your agen's word. Under calmer conditions I probably would have engaged in a more substantive debate.
This is how I see it now. The technicality of "late reporting" could have been overlooked and the claim handled with a more open mind. What if I'd had the presence of mind to call you before I made the flight changes? It would have not altered any of the relevant facts.
That's it. What do you think?Nov 14,2019
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Carol
I'm very sorry for the delay in replying to your question. Travel insurance policies are very specific and determine payment based on the plans terms and conditions.Dec 13,2019-
BarnabasK
That's OK. I'm late, too. In any case, this was a closed case with the insurance company, inasmuch as I elected not to pursue the matter. Since the situation is not likely (I hope) to happen again, I won't pursue it as an academic matter. You are right, even the best-looking policy needs to be scrutinized before finalk acceptance. What happened is simply not something antoicipated by the creators of the text, the agents could not lean towards the "benefit the customer" direction. Soo . . Have a nice holiday season.Dec 15,2019
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C&F Travel Insured International
Worldwide Trip Protector Lite
Returned from Scotland to Canada..no bag. Filed "delayed" baggage form. Stayed over night in Toronto, returning to Florida the following morning, without baggage. Home 3 days when desperate for hair dryer, hair curling iron & cell fone charger. Unfortunately, I am a senior widow and live alone. Did not ask for x amount of daily dollars, I requested reimbursement in the amount of $115.00 for the items I truly needed. No deal, I was home and delayed baggage did not apply sez the CF customer rep. No further comment on what I really think.
GAIL B. would not
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
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Mike
Thank you for your feedback on the policy. We are sorry to learn that your bags were delayed. We hope that fellow customer will find your review and our response to be educational and informative.
Unfortunately, the industry standard for all travel insurance is to cover a baggage delay on the outward journey only. This would cover you for personal items you need during your trip.
The certificate for your coverage states the following under Baggage Delay:
"If, while on a Trip, Your checked baggage is delayed or misdirected by a Common Carrier for more than 24 hours from Your time of arrival at a destination other than Your return destination, benefits will be paid, up to the Maximum Benefit Amount shown in the Confirmation of Benefits, for the actual expenditure for necessary personal effects."
In the future, please consider speaking with us prior to purchasing a policy. We would be happy to provide you with an explanation of benefits and go over any questions or concerns you may have. You can reach us at 800-487-4722 or send an email to [email protected].Oct 03,2019
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
Received my refund for medical care while on SilverSea cruise. Thank you!
VIRGINIA H. would
recommend this plan to a friend or relative.
Please see the response from C&F Travel Insured:
"Thank you for your feedback. Our apologizes for the frustrations you’ve experienced. Call volumes are very high, but every customer experience is important to us. We appreciate your patience."