Travel Insurance Reviews for Nationwide

The claim process is very cumbersome. There was information that I was asked to provide and I provided what I had and I kept getting the same email asking for the information I already provided. I was asked for information that I did not have as well, such as doctor notes. None was taken by the doctor and I can’t believe for a $101 reimbursement for a $3K policy I paid for, that request is a deal breaker. I suggested a phone call to talk through what I have since emailing was not getting across but I got nowhere with that. I’m very disgusted with how this process is not conducive to provide any level of competent service. I will not use services from this company again nor recommend.

Our daughter in law became pregnant after we took out this policy and her doctor forbade her from travelling. Nationwide denied the claim. We were denied again when appealing that finding. After asking for their contact for our lawyer, we received payment very quickly. Shame!

My claim was a little slow to process but in the end Nationwide came through nicely. The claim was all done online which was fine with me although it would have been nice to have the contact phone # of the individual working the claim. Overall I was satisfied with Nationwide.

Although I received everything for that my claim covered, it was a slow process.

FIrst time I had to use my travel insurance I had two canceled flights and had to stay overnight. I used this insurance to cover part of my costs. Air Canada refused to cover my entire hotel cost after having to stay overnight. It was easy to submit a claim. Not a long wait and I received an email for additional documentation (just my original boarding passes). Wasn't a long wait after that, I received a check for the amount I requested.

Purchased plan to be reimbursed for cruise ports if missed. Plan did not cover this and was I not given the proper information before purchasing the policy that this was not covered. Very disappointed. Will purchase future policy with another company that has covered this in the past.

We had planned a cruise with my aging parents. When it become clear my mom's health would prevent us from traveling, we submitted a claim with supporting documents. Customer Service was nice and pleasant to work with when we had a question. Within three weeks we had our refund!

This was only our second time buying trip insurance and Nationwide was very patient explaining to me the rules and procedures.

We had two small claims. 1) We had a boating accident on our trip, the day before we boarded our cruise, and my partner injured his back. When we got home, we submitted a claim for a doctor visit with X-rays and a prescription. 2) While onboard our cruise, I had to see the ship's doctor to be tested for the flu and also get a prescription, and I submitted a claim for that also.

Both claims were small, but they were handled very well by Nationwide. The only potential glitch was that I knew ahead of time that I would need to submit the doctor's report in order for my claim to be paid, but our cruise line for some odd reason, gave me a very hard time with that. The doctor would not give me a report - he said I'd have to call and ask the corporate office for it when we got home. However, when I called, they did not want to send it to me either! I eventually did get it, but meanwhile I explained the situation to Nationwide, and provided them with other documents proving the claim, and they were very cooperative. Within a little over a week of submitting all of the required documents, I had a reimbursement check for the full amount of both claims.

Fortunately, we did not have any big claim, but if we ever do and they handle them as well as they did these, I will continue to be very happy with them!

Spouses appendix burst about 6 weeks before our cruise. Contacted Nationwide to understand what I would need to supply for a reimbursement. Once her surgery was completed and we had the doctors report I filed a claim. Within the time frame quoted me by the agent, we received the checks for requested refund amount.

Ended up cancelling trip due to medical emergency. Forms were promptly provided that provided clear instructions with several options for submission. Claim was paid within stated response time without unnecessary interaction.