Travel Insurance Reviews for Generali Global Assistance

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Filed claim
By
on
for a trip to the Republic of Botswana. the Republic of Botswana.
The trip included a
tour
Generali Global Assistance Preferred
Very disappointed in claim response--typical of today's insurance companies--collect high premium charges but deny any covered payouts.
I will also be referring case to Illinois consumer affairs, department of insurance.
I will also be writing reviews for my usual travel sites, including trip advisor, warning future travelers to avoid this company.
Michael H. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We value your feedback. We are sorry to hear about your negative experience and for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important to review the coverage details of our plans via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We have dedicated customer service representatives who can clarify the Plan terms and conditions and guide you towards the best coverages. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Please reach out to us at the phone number or email provided above if you have any additional questions about your Plan’s coverage.
    Jul 11,2024
By
on
for a trip to Denmark. Denmark.
The trip included a
tour
Generali Global Assistance Premium
Submitted claim on-line. Paid within two weeks.
Debra G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved to your satisfaction. Thank you for choosing to #TravelSmarter.
    Jun 12,2024
By
on
for a trip to the Caribbean. the Caribbean.
The trip included a
cruise
tour
Generali Global Assistance Premium
Amazing responds. A claim was filed on the week of May 28. We have already gotten confirmation that reimbursement is on the way.
Michael C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thank you for the positive rating, and feedback! We strive to exceed customer satisfaction!
    Jun 12,2024
By
on
for a trip to Germany. Germany.
The trip included a
cruise
Generali Global Assistance Standard
Going on cruise w family but one person died before going. Have submitted claim over two months ago but they are difficult to communicate with and keep requesting more documentation with limited ways to submit and no person an available by phone or email.
sylvia t. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Hello Sylvia. We value your feedback. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. We're pleased to advise that your claim has since been finalized and you should have received a phone call from a dedicated team member to further explain the determination. Please feel free to reach out to us at (800) 348-9505 or via email at [email protected] with any additional questions or concerns.

    Jun 18,2024
By
on
for a trip to the Republic of Botswana. the Republic of Botswana.
The trip included a
cruise
tour
Generali Global Assistance Premium
Generali "lost" my claim, even though I can log in to their website and clearly see it in their system, and I have an email confirmation from early April showing the claim being submitted and the policy number. But their representatives say they cannot see the claim. I'll never use Generali or Insure My Trip again.
Michael W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Hello Michael. We are sorry to hear about your negative experience with your claim. Unfortunately, we are unable to locate a claim based on the information in the review. Please email our marketing team so we can offer further assistance @[email protected] with additional information including your claim number. We hope to hear from you soon.

    Jun 20,2024
By
on
for a trip to Greece. Greece.
The trip included a
cruise
Generali Global Assistance Preferred
I put in a baggage claim. The bag clearly arrive late and we had a cruise to make so submitted cost for car to go to the airport and pick it up. Claim denied as not covered. Very unhappy with that.
Peter R. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    We appreciate your feedback, Peter. We are sorry for not meeting your expectations. Unfortunately, we are unable to locate a claim based on the information in the review. Please email our marketing team so we can offer further assistance @[email protected] with additional information. We hope to hear from you soon.

    Jun 20,2024
By
on
for a trip to the United States. the United States.
The trip included a
cruise
tour
Generali Global Assistance Standard
Filed a claim due to illness and was paid in three days.
Carol V. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to the United States. the United States.
The trip included a
cruise
tour
Generali Global Assistance Standard
Reasonable price and easy claim process when we (unfortunately) needed it.
Kim B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
By
on
for a trip to France. France.
The trip included a
cruise
tour
Generali Global Assistance Standard
Generali was professional and courteous. I had to file a medical cancellation claim and it was easy to file and was resolved very quickly. Generali was great and I would use them again.
Edward K. would recommend this plan to a friend or relative.
1 of 4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
    May 22,2024
By
on
for a trip to the United States. the United States.
The trip included a
cruise
tour
Generali Global Assistance Standard
The cruise line took bankruptcy and your company did NOTHING for us. Apparently the information was in the fine print. What a joke. We will tell everyone we know that your company should not be used by anyone. We did not get to take the trip...obviously, and you have our money. I'm sure this review will not be published.
Ellen R. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Kaylie
    Photo
    Dear Valued Customer,
    Thank you for your feedback.

    The provider that you purchased with, Generali Global Assistance, has issued the following response:

    "We value your feedback, Ellen. We are sorry to hear about your negative experience and for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important to review the coverage details of our plans via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We have dedicated customer service representatives who can clarify the Plan terms and conditions and guide you towards the best coverages. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. Please reach out to us at the phone number or email provided above if you have any additional questions about your Plan’s coverage."
    May 14,2024
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