Travel Insurance Reviews for WorldTrips

Awful company.

They have zero customer service. Zero.

So their claim procedure, takes like 2-3 months.

Then after that, they don't even inform you the result. You have to manually login yourself to their website , which never works.

On top of all that, they also never settler their claims.

They must have a 10% settlement rate or something.

Absolutely awful. Not recommended.

Awful insurance company.

They have zero customer service.
Their website is awful and doesn't work.
It's even almost impossible just to register on their website and to even login.

Then the claim process is hell, and when they finally come to a conclusion for a claim, they literally don't even inform you. No message, no email, no phone call. Nothing.

Absolutely the worst of the worst.

Good plan, worked well for me. Only wish is that the company communicated with me about my claim. For example, my claim was approved and a cheque was sent to me in the mail but no email or notification was sent to me. I only found out by calling and asking for an update.

Submitted a claim for a cruise cancelled due to illness. Received the insurance check in the mail 22 days later. No issues, no pushback from the company. Very happy with the process!

We bought the Atlas Journey Economy plan never imagining the worst-- a serious accident in small city Sicily resulting in a 5 week hospital stay, transfer by ground and air ambulance, surgery (in a public hospital in Sicily, not recommended!) The company that Atlas uses to facilitate care, OnCall International, did some things well and some things VERY poorly. Their coordination of care depends heavily on the care provider (doctor) being willing to communicate with their medical team, resulting in delays of (what I perceived as) timely and appropriate transfers for medical care, and return home. That being said, they were always available to me by phone, quickly authorized care where covered and appropriate. Their staff on the whole was supportive and helpful.

I recognize our case was quite complicated by the horrible attitude and lack of cooperation by the care providers in Sicily (noted to me by the families of other patients and local people as well, and validated by the doctors in Rome who, despite repeated attempts by OnCall International NEVER provided a detailed care summary to the doctors in Rome who assumed treatment, or to me). I believe that OnCall did try their best, but their "local affiliates" in both Sicily and Rome were less effective than I would have liked in getting things done in a timely manner to get my husband out of Sicily and to Rome.

Otherwise I think the company did an excellent job of getting care for my husband against the backdrop of a really difficult situation.

I am currently in the process of submitting the non-medical (trip interruption) portion of the claim so can't yet comment on the brokers used by the company for that. I will say that the WorldTrips agent was very helpful in pointing me in the right direction regarding contact numbers, forms needed and the like.

I wouldn't hesitate to use this company again-- although given what we have cost them they might not be happy to insure us again!

My claim was due to illness. My companion could not travel. I provided a letter from her doctor. Due to confidentially (HIPPA) I could not request a doctor to complete a separate form. I was only asking for a small portion of my travel ticket to be return. Your customer service agent would never refer me to a supervisor and every case cannot be settle via a form. Via face book and every person i speak with will no about your stealing insurance money not providing restitution.

We missed 4 ports of call on a trip to Iceland, Greenland, and Canada because of weather. Our ship was delayed 48 hours on the very first day and then we missed 2 more ports of call during the trip. I filed a claim with documentation from the cruise line that clearly stated it was a weather delay/issue but my claim was denied because we were already onboard the ship! I've used many other travel insurance providers and a missed port of call was ALWAYS covered under the trip interruption clause. We checked the other policies and the language was the same as in the World Trips policy so they just didn't want to pay for a set of circumstances that clearly was a trip interruption

The best plan ever

We had to cancel our trip and had the cancel for any reason insurance. The claim was paid once they had all of the requested information, which took a couple of communications. It does take two weeks for a response, so just make sure every possible scenario is covered with the first submission. Other than that the insurance worked just as expected. It was a great investment.

I purchased the WorldTrips Preferred plan. My son fell ill two day before our return journey which resulted in having to reschedule and rebook our return flights as well as medical and hospital expenses. We were fully reimbursed for both. As many reviews mention, there is no way to monitor the progress of your claim but they were all processed within two weeks of filing. The only issue I had was the misunderstanding by Atlas of what my total insured amount was. This is where I have to give a shout out for InsureMyTrip. They were very proactive and assigned me a case representative and everything was sorted out within a day. Overall, I'm very pleased with the Atlas preferred insurance and InsureMyTrip and plan to get it on my next trip.