Travel Insurance Reviews for Trawick International

I contracted Covid right before the trip. The Trawick International plan's claim processing representatives were helpful in assisting me to file my claim for trip cancellation. The claims department fully reimbursed me for the trip cancellation. I am very satisfied.

The insurance company reimbursed me in full no questions asked which was great, but it took a long time and the response time was rather slow.

I purchased insurance to cover a University trip to the Galapagos. I ended up having to cancel my trip 1 day before departure because I tested positive for COVID. I paid the school for the trip so they handled all the payments to the airlines/hotels/etc. I thought this might be an issue in making a claim, but I submitted documentation from the school and also any receipts I had. I called Trawick customer service several times to ask questions and they were always very helpful. The claim did take about 3 months to process due to a backlog of claims but every time I called they assured me they were working on it. They ended up approving the claim with no further questions or documentation required and I was mailed a check. I would recommend this insurance, but you have to have patience if you make a claim.

Have used Trawick a few times and on one trip had to file a claim. The claim process was slow and the communication poor, but ultimately we got the money for our trip back, so overall happy that the insurance worked when we needed it to.

UPDATE: Shortly after I wrote this review, my claim was swiftly processed - no questions asked. On one hand, I appreciate that they didn't make me jump through a lot of additional hoops (though I did sent A LOT of documentation with the claim); on the other, it took three months with little communication and a bad review to get things moving. I think I would give this plan another try now that I know they can be helpful with a claim; however, I hope they can figure out a way to improve their turnaround time.

FIRST REVIEW:
I've purchased many trip insurance plans throughout the years, and for the first time this December, I had a missed connection. I was glad to have trip insurance, and when I returned, I filed a claim. I submitted all materials soon after returning from our trip. I got an automated response saying that they were very busy but they would get back to me when I was next in line. I then got emails about two weeks and four weeks later saying the same thing. The last I heard from them was over a month ago.

There has been zero updates on my claim's progress. I chose this option because of its great reviews, but it looks like when you actually need to file a claim, they are not helpful. It's now been almost 3 months since I had to pay out-of-pocket for my missed connection, so I'm out that money as well as the money I paid for the policy. Very unhappy with this experience and policy.

The claim was received on 11/4/21. It took 3 months to be paid. I sent several notes to check on it & got replies back that it was in line. It finally came back paid today. Paid well. I had sent in lots of documentation.

I canceled the trip due to a positive covid test. Called to file a claim, was told it must be done online. The form would not open to file. Called and emailed customer service. The response was not helpful. I did file a claim, then felt with Celebrity to rebook another cruise. I canceled the claim with you. Never received a response.horrible service

We filed a claim Oct 7 and have received no further communication . Very dissatisfied

Was bitten by some insects, our left arms were swollen and itchy. Went to a pharmacy which they suggest Allegra and steroid creams to apply to our arms. Within 12 hours swelling and itching was decreased. Because we did not see a doctor they refused to reimbursement.

Very pleased with the fact the insurance paid my claim even with Priceline not cooperating with me on documentation. Was just very displeased with the time frame and the long times between correspondence once documents were submitted. I felt like my claim was out in space for weeks.